Disappointing in almost every way

I booked my Swift for a service on Friday the 13th of September. I was offered a ride to my work and all was well. When my car was ready it was arranged for the driver to pick me up and take me to the dealer during my lunch break. After waiting 20 minutes I phoned the dealer and was told that the driver is busy collecting stock and cannot pick me up which prompted me to walk to the dealer. No attempts were made to notify me about the driver. My license disc expired on 31 August and I was offered a renewal. I specifically asked what is the charge for this service and was told this is for Suzuki clients and I only pay for the license itself. 2 weeks later and after multiple calls and even visits to the dealer I still do not have my license and I am driving with an expired disc. Each time the excuse is the person who does the renewals has my disc and it will be at the dealer later in the day. This was repeated on Thursday and Friday. I was sent a photo of the new disc which was only renewed on the 26th of September and penalties had to be paid for late renewal. I was informed that Suzuki charges 30% to do the renewal so now instead of paying R504 I have to pay close to R720. My disc arrived on Friday after 2 weeks, but I was only notified after 5pm when I was already gone.