RE
Ruben E
Active since Nov 2014
17
Reviews
0
Industries
Reviews
17 reviews3 months ago
No emails? Couldn't care less!
Since the 1st I've had email issues. I had a 10GB mailbox that I was paying for. I got fibre so the 10GB mailbox was slated to be deactivated on the 1st, but the email addresses weren't released and credentials did not work, so the person that assisted me initially reactivated the deleted mailbox (and said I have to pay for it another month). Now it's deactivated again and I can't access my emails. I need to get this sorted once and for all. The emails were on the 10GB mailbox while I did not have fibre since the mailboxes are in use over a decade. Now I have fibre and cancelled the 10GB as there's no need to pay for it. Apparently after 3 days of holding in queues for hours on end I'm told to contact the sales department on Monday and they may be able to help. All I want is for my mailbox to work. Not sit without it for days with nobody helping me. The free mailbox is active, but my alias addresses are "assigned to the premium mailbox and email addresses that are assigned there cannot be released". They were quick to move the addresses from the free to paid when I had to cancel the fibre, but now that I'm back they are flipping me the finger.
0 replies
19 months ago
Disappointing in almost every way
I booked my Swift for a service on Friday the 13th of September. I was offered a ride to my work and all was well. When my car was ready it was arranged for the driver to pick me up and take me to the dealer during my lunch break. After waiting 20 minutes I phoned the dealer and was told that the driver is busy collecting stock and cannot pick me up which prompted me to walk to the dealer. No attempts were made to notify me about the driver. My license disc expired on 31 August and I was offered a renewal. I specifically asked what is the charge for this service and was told this is for Suzuki clients and I only pay for the license itself. 2 weeks later and after multiple calls and even visits to the dealer I still do not have my license and I am driving with an expired disc. Each time the excuse is the person who does the renewals has my disc and it will be at the dealer later in the day. This was repeated on Thursday and Friday. I was sent a photo of the new disc which was only renewed on the 26th of September and penalties had to be paid for late renewal. I was informed that Suzuki charges 30% to do the renewal so now instead of paying R504 I have to pay close to R720. My disc arrived on Friday after 2 weeks, but I was only notified after 5pm when I was already gone.
0 replies
80 months ago
Rocomamas New Redruth going the extra mile to fix a hiccup
I wanted to post this 3 weeks ago when it happened, but completely forgot. Me and my mother went to your New Redruth outlet to celebrate some very good news with waffles (yours are the best). When we got there we ordered some juice and a waffle each. After about 10 minutes we were told there's no waffle mix and someone is running to Spur to get some. Another 10 minutes later we were told they are also out. Pretty disappointed we finished our juice and asked for the bill. To your credit everyone really apologised and I understand these things happen. Our waiter apologised that it took 20 minutes and as we left came running after us with a voucher for next time. Thank you for going that extra mile. Many places just do not care what people think, but at least you made up.
0 replies
80 months ago
Waiting 7 weeks for a warranty
On the 22nd of July (today exactly 7 weeks ago) I returned 2 items for warranty. One was a memory kit and the other a tone and probe. When I followed up on the 21st of August I was told the memory was still at the supplier and the tone and probe was not yet sent in (it was forgotten). Since then I have phoned every week and received the same reply: It is at the supplier and we'll get back to you. Now I worked at Matrix Warehouse years back and one of my jobs was warranties so I do understand that there are hiccups from time to time, but I also know that it is of critical importance to keep the customer up to date. Finally.... it's already 7 weeks... surely at this point some compromise has to be made. 2-3 weeks is the norm, not 7 (and counting).
315 replies
85 months ago
Not cancelling my account
On the 7th of February I phoned Telkom in order to cancel my line as I applied for fibre and moving away from ADSL. I was told that this cancellation procedure is now handled online and I must go to the Online Portal. I completed the cancellation and received an email: "Telkom SA: Cancel Service Request" which shows my number to be cancelled. Now on the 9th of April the telephone line is STILL LIVE and I am being billed for it. When I phoned 10177 I was just told to complete another cancellation request and give it 30 days. I already gave 30 days notice OVER 2 MONTHS AGO! Why must I still pay?
0 replies
100 months ago
No clue on where the parcel is
On Tuesday the 30th of January we posted a parcel in one of your boxes at Pick 'n Pay New Redruth at around 11:00. The parcel is destined for Somerset Wes. By Wednesday evening your online system did not register the parcel. We phoned at 17:30 and were told that the parcel is going down to Cape Town on the next flight. On Thursday morning we received a call from the delivery person that he is at OUR gate. We went to the gate and saw nobody. By 17:30 we could still not track the parcel online and phoned - the response was than an email will be sent to investigate. The parcel was in Stellenbosch en route for delivery. This morning we received a call from a lady in Edenvale.... she has the parcel! How on this planet can you tell me the one moment that the parcel is in Stellenbosch and 30 minutes later a lady phones from Edenvale stating she has the parcel. There is a difference of over 1000km! Can someone please tell us where this parcel is?
0 replies
100 months ago
Only "copy-paste" replies on a serious matter
On the 21st of January I lodged a complaint regarding you charging us insurance for a dual view decoder you took in 2012/2013 due to it failing. The insurance is debited every month. Since then we got an Explora and we were under the impression that the insurance premium going off was for that decoder - until the time came to claim due to lightning. This is the original complaint: https://www.hellopeter.com/dstv-multichoice/reviews/have-to-pay-to-replace-our-decoder-despite-paying-insurance-for-years- ********** We only received a copy-paste response and when we phone the matter simply gets referred and someone will "get back to us". I am preparing to take this case to the Consumer Goods and Services Ombudsman. Maybe you will send them a proper response as a paying customer clearly does not matter.
210 replies
100 months ago
Have to pay to replace our decoder despite paying insurance for years
We have a DSTV Explora. It recently got hit by lightning rendering its network port unusable. When we took the decoder to an agency we were told that there is no insurance on the decoder. We have statements showing an amount of R25 being charged for "Device Care Contract Insurance Premium". Upon further investigation it turns out that this insurance is being charged for our old Dual View decoder that packed up a few years ago. We still took this decoder to an agency and they replaced it with a DSD1132. They never cancelled the insurance on that decoder/transferred it to the new one. We then got the Explora in 2016 and had the insurance transferred over. Everything is in order since you are still charging us insurance? Now you want us to pay for a replacement decoder.... that is fine, but then we want our insurance premiums back for a decoder you took years ago (roughly 2012/2013) which, on the conservative side, should be over R1200. Either let us claim through the insurance or pay back the premiums you illegally took.
315 replies
108 months ago
Flipping me the middle finger
<p>I've been a client with FNB since 2012 and I really only had the best things to say about you. Now that has changed. Allow me to explain...</p> <p>My FNB Cheque card expired early last year. You notified me about this and that a new card is on its way. When I received the SMS telling me where to pick it up, the branch was on the other side of the country. I had to cancel that card and apply for a new one. Got the card next week. No problems there. 2 months later unauthorised transactions were being made on the card. Had to cancel this one too and get another new one. Eventually you reimbursed me for those amounts. Though this should not have happened in the first place you did resolve everything which I appreciated a lot.</p> <p> </p> <p>Then I decided to take out an FNB Connect contract and everything changed.</p> <p>During the last week of January I signed up for a contract with FNB Connect. Only after agreeing to the contract was I advised of the mandatory delivery charge which was promptly debited from my account. Being the end of the month it made my cheque account go into credit and you of course wasted no time penalising me R100 for my account going into credit. Nice middle finger there. At this point I contacted you by means of phone, email and Hellopeter - this was still in the same week as me taking out the contract. Only after throwing a huge tantrum did you contact me a month later and told me that there is a one week cooling off period to cancel the contract and I am past that. NO!! I CONTACTED YOU WITHIN 2 DAYS TO CANCEL! YOU TOOK A MONTH TO GET BACK TO ME! Many exchanges later I wanted to close my FNB account. I can't because of the contract. I wanted to downgrade my FNB account. I can't because of the contract. I made you understand that when the contract expires you must cancel the contract and close my FNB account. How do you reward me?</p> <p> </p> <p>You are now debiting my account every month for usage on my SIM card. SMS's to be exact - yet the only SMS's I send are from my other SIM card. Kindly explain this to me and I might consider not going to the ombudsman. I am done being nice and asking nicely. Now as a paying customer I demand that you explain why you are debiting extra amounts on the 1st of each month.</p>
56 replies
111 months ago
Never let me down
<p>People are usually quick to complain if something goes wrong, but never compliment when things go right.</p> <p> </p> <p><br />I just want to say I've been with MWEB since 2008 when you just launched the uncapped packages and we got a 384kbps line. Wow those were the days...</p> <p> </p> <p><br />Anyways in all those years every time I had an issue with the line (and Telkom was less than helpful) you made sure it got sorted out ASAP. The connection quality is always great! I know the lines are a big factor and being close to the exchange helps. Still your network never let me down.</p> <p> </p> <p><br />Now I am on a 4mbps line and it is performing beyond expectation. We did have a cable fault last week and you helped a lot with sorting that out. It is just a pity that the Telkom rental is so high else we would have a faster line. I bought Battlefield 1 on Origin because of the 50% off. The download was 43.12GB and it downloaded in 28 hours! Most of the time the connection was running at 480kB/s and sometimes even faster than that. That alone speaks for itself.</p> <p> </p> <p><br />I'll always recomend you to others (as a matter of fact my manager, director and 2 friends are on your books because of my recommendation!) because your network is solid and your service is just fantastic.</p> <p> </p> <p><br />Thank you!</p>
56 replies
Review Distribution
5 Star
4 (23.529411764705884%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (35.294117647058826%)
1 Star
7 (41.1764705882353%)