Incompetency & lack of knowledge

I recently purchased my brand new Jimny GLX from Trevino at SUZUKI Bryanston. His service was great, he kept to his promises, all went well. Fast forward 3 months. The vehicle is on 4500km on the clock. I start having issues with the Media screen freezing & the alignment on the car had been off since the 1st week. I booked the car in for general checks. Warren Hen-Boisen was the gentleman who assisted me on the day (6th Nov '24). On arrival, i was told how he is short staffed, how there is only 1 person holding things together, etc. According to Warren I was booking in a Baleno. After making the necessary corrections, the car was booked in. I got a call from Warren stating the steering is off (naturally, because the alignment is off) and that they are correcting it. To my knowledge, all that needed to be done was wheel alignment, there is no need to interfere with the steering. Warren, had no idea what he was saying or explaining to me. I asked him multiple questions (why did you mention steering being checked?, isn't it just the wheel alignment? what exactly is wrong?) and he said he does not know and he will call me back. He called to say its being taken for alignment. After the alignment was done, he called to say the car is ready for collection. I then asked for a report of the alignment and he said he was not given one. How does the service department not have access to basic information? (I then found one in the car upon collection). On 7 Nov '24, i had the same issues occur during my drive to work. I took a picture of the steering on a straight road and a video of the screen freezing. I contacted Warren again. No feedback given. I sent a follow up email in the afternoon, of which they said they were too busy to attend to emails in the day. (Is this dealership coping???) He asked me to bring it in again but only on a weekday. This puts me in great inconvenience as i work far from Bryanston. I asked for the check to be done over a weekend as it didn't need the workshop to opened, for a mere check on the car. Sashen Govender, the service manager then jumped in to say that my vehicle was not inspected by him when it was there on the 6th, as he has a foreman to handle that. He does not get involved in day to day operations. He then made assumptions about my vehicle and said to me that I have aftermarket rims, tyres and suspension. The fact that he has never seen or assessed my car, it is appalling that one would make these assumptions. My vehicle has had NO work done on it. I only changed the rims, of which were SUZUKI approved and supp**** by the dealership. The tyre size stayed the same. The lack of knowledge and the level of incompetency at SUZUKI Bryanston, is really shocking. I don't understand how this service department functions, let alone has survived thus far, under Sashens management. Both Sashen and Warren have caused me to completely lose faith in SUZUKI Bryanston and I will strongly advise to not even use them for servicing of vehicles, as they have no clue what they are doing.