Suzuki centurion is *********** and unprofessional

Writing to express my dissatisfaction with the service at Suzuki Centurion. Took my car in this morning for service, I then received a call around 12:55 to collect, I arrived at 13:30. I was then met and told by the service advisor that the car was still being washed. When I enquired how long it would take , she responded to say she “doesn’t know” , and proceeded to ask if I was happy to take it as it is. I agreed and waited again for the car to come. After getting my keys, I went to the car. To my suprise , it was not touched, it was extremely dirty, so she **** about it being washed, they were no plans to wash it. The service advisor, Sheryl was so nonchalant and unapologetic throughout the process. I know Suzuki is a cheap brand and they don’t provide the same level of competence, professionalism or worth ethic that we get from the other car brands. That being said you still need to have some pride in your work. Why would you tell a customer their car is ready when it hasn’t even been washed?? Also not apologise and still expect them to wait for you to wash it? It’s disgusting and it’s not the first time I get bad service but im just shocked at how “normal” it is in that branch. I have seen many more reviews like this, I wish I had checked before so I can take my car elsewhere, I honestly even doubt the mechanical work done on the car was actually done . These people can’t even wash a car and expect you to believe they did some technical work?