Staff not friendly rude and unhelpful

Staff not friendly and helpful, especially Jakes. My Jimny went in for a service and they fitted the wrong wipers, had to go back and inform them. Helpful guy that assitsed me on the day. Between myself and my husband we have had 3 intersactions with Jakes and he is extremely rude, impatient and not helpful at all. I hope I never have to deal with him again :( Thank you to the chap that was willing to assist my husband today to fit the new wipers.