Appalling service

Service is appalling, agents don't know what they are doing and it then becomes the clients problem. I have been dealing with the agent Mpho since yesterday to get in the company vehicle for a service, all information vin and engine number provided including the vehicles km, she even informed me that the vehicle will be needing to come in for a major service and will call me back with the quote. She contacted me yesterday with the price and I confirmed with her that she can go ahead and book the vehicle for a service for today, only for her to not call me back.

I spoke with her this morning regarding this and she said it was too late yesterday to book the vehicle but she will do so today and book it for tomorrow, again i asked her for the price and confirmed with her that the major service the plugs will be changed she confirmed and said she will book the vehicle, I also told her to send me the quote via email. Nothing was done, i contacted the delearship over 5 times today with nothing just empty promises that the quote will be received only to be transferred to another agent who advises that she is new and has misquoted. It is not 14;55 and the vehicle is due to come in tomorrow and now it becomes my problem your agent is new and doesnt know how to quote.

Get someone to contact me as matter of urgency.