BAD SERVICE & RUDE MANAGEMENT

I Regret the day i choose to service my vehicle at Kyalami. I called them about a week ago and ask to bring in my car for service, the lady i spoke to said that they will arrange to call me back. No one called me, i then decided to message the sales person who helped me and he arranged within an hour for me to be called back. Then the lady said they will drop us off in Rabie Ridge, when we get to Suzuki Kyalami. 2 hours went by to be picked up and then they told my partner that they will not drop him off in Rabie Ridge as agreed, i called them and spoke to the Manager and he said he will see what he could do. He called me back and said due to policy they cannot drop my partner in Rabie ridge as agreed. My thing is they not willing to drop us off where they agreed. The manager was rude and arrogant and i asked if they can uber him back home as they cannot drop him off in boulders as that was not agreed on and he said my partner can wait for the car to be serviced then drive back home. How in human cause if they told me of the policy we were going to make alternative arrangements to get him home. The service really sucks from Reception straight till Management mxm. The fact that they want to give us solutions that does not suit our needs is what makes it worse and act like i am unreasonable.