Poor service from Suzuki South

On the 10 th of June 2022 i bought a 2018 Honda NC750 DCT and payed in cash the amount of R96 245.00.On the 1 st of july i noticed that there is to much play on the chain.I watched on Youtube on how to adjust the chain.They explained the different markings and what can happen if it is not adjusted properly.I checked on the bike and i noticed that the adjustment is already on the also explained that you can damage the frame of the motorcycle if you drive like this.I called Suzuki South but could not get hold of Austen Ramsay Lewis the sales person,but he emailed me at 10:21.I phoned Suzuki again and spoke to the manager Steven and informed him about the problem.He wanted me to drive the bike in and i informed him about the danger of damaging the bike .His reply then is that they will collect the bike on Monday.I informed him about that i felt like returning the bike to be refunded.He said that he will sort it out.