Suzuki Tygervallei

I took my vehicle to Suzuki Tygervallei on 05 March 2026. Before handing the vehicle in, I had my personal items secured in the glove compartment, including my expensive sunglasses in their protective case.

The next morning, when I opened the case, I discovered that my sunglasses had been taken and replaced with a cheap, worthless pair.

When I contacted the service centre to report the issue, I was simply told that it is the customer’s responsibility to remove all personal items from the vehicle. While I understand that this is generally good practice, the sunglasses were not lying around in the vehicle — they were securely stored inside the glove compartment. There should have been absolutely no reason for anyone to access that space.

What was even more disappointing was the response from the service department. They claimed they “asked around,” but no one knew anything and they could do nothing further about it. There was no real investigation, no accountability, and no attempt to resolve the matter.

The fact that a personal item could disappear from a closed compartment and be replaced with something else raises serious concerns about the controls and trustworthiness within this dealership.

Even worse than the incident itself was the extremely poor client service and complete lack of concern shown when I tried to resolve the matter.

Based on this experience, I would strongly caution anyone against trusting Suzuki Tygervallei with their vehicle or personal belongings. If this is how customer property is treated, it raises serious questions about professionalism and integrity.