The most negligent place ever

SVS provided us with false services. They neglected to provide a proper service

1. They dont ask for your travel documents in the initial email. 2. They neglected to tell us to have all our letters that we attached certified (when we complained about this they said "but you didnt ask" -yet you pay R690 for service fee) 3. They neglect to advise you on means of support that is according to the laws of each embassy. 4. Even though we filled in a form in front of them at their office that they checked, when we arrived at the embassy they still had to ask us to fill in extra details on the form that was missing.

They pride themselves on this so called fee being "checking documents and booking the appointment " yet, our documents were so neglected.

We dealt with a woman called Nora at the Midrand offices, her communication ettiquette is shoddy.

We have requested a refund now since March and they have all ignored us : Nora Ramoshaba, Roxanne Casey Cuwatt, Clinton and Seetha Naidoo. I do not understand why they even allow customers in their doors if they're not willing to provide good services.

Very disgusted, and I'm definitely taking this much further. I will receive my money back come hell or high water.