LM
Lici M
Active since Oct 2018
8
Reviews
0
Industries
Reviews
8 reviews15 months ago
MakroOnline runs away with your money after you've returned an item
Don't make the mistake of buying from makro online. My order arrived completely incorrect. The chair was the incorrect color, but I was forced to keep it because I could t send it in original packaging because they use cheap couriers and not their own. Secondly, the table I ordered was of such poor material I returned that on 17 February 2025. Since then, I have not received any update. They've taken my money and taken their table and made no effort to refund me or keep in touch. My husband has been whatsapping them DAILY and the chat just refreshes after they say they will put him through to an operator after describing the problem. They are non-responsive and have refused to help me. This is a complete violation of my consumer rights.
1 reply
58 months ago
M&T violated our consumer rights and have not resolved it
Very unhappy with the customer service with the M&T team. The communication is very lacking. We are first time home buyers and have had a horrible experience. Firstly, I've asked our agent J**** if the units are pet friendly because we have 2 house cats (upstairs units), and even mentioned this question again over the phone and he did not once say that they are not. Upon on boarding, we received a welcome pack which stipulated that pets are allowed in all units and cats only in upstairs units. So we went ahead and applied for our pets. We get a response from Marli an estate manager at fish eagle view, she says that the pet form is rejected. We further send her a screen shot of the form we received and she says she will ask the trustees. Today the trustees come back, knowing full well we received this form from M&T- they decline our pets and tell us to refer to CSOS. Secondly, the pets are not the only thing M&T misrepresented, they said that there is an indoor gym, for a long time this has not been the case. I even took the liberty of sending them screenshots of reviews that date back to 2 years ago, where one even complained that the gym is not there... each time we ask about the gym, they say they've had meetings about it and need equipment...but for over a year? Third, They've also misadvertised fibre line speeds. I explained to J**** that I work from home and would need the fibre to be 10mbps. Their selling point is that fibre is included in the levies... we also received a welcome pack that confirmed that fibre is 10mbps line and we received an application for it. Upon applying, we see that they've signed us up for a 5mbps line, I query this, and get told that the deal that they have with the estate is for a 5mbps line. So when we email M&T the agent tells us that he was standing in (for 3 months might I add because that's how long we've been dealing with him), and that he apologises and sends us the "correct" welcome package, which on the pet form says that the place is not pet friendly, and that the fibre speed is 5mbps, so should we want the 10mbps that was initially falsely advertised to us, we would need to pay R518 over and above our expected costs. It's the agents onus to provide us with all information upfront and accurately- and they have not, standing in or not. We have approached M-T nicely asking for a resolve within the organisation and they have not resolved the issues. Trustees have rejected our pets. So what are we expected to do with our pets? On top of that, on a few visits we have seen cats comming from units in the estate, so we're not sure if they are trying to prove a point or something. We're also still waiting for the documents of contracts we have signed at the lawyers office. The M&T team and associates are dismissive and do not take any ownership for the issues and their mistakes. These units are stunning, but in our experience the customer service is extremely poor at Fish eagle view and they rush everything and it's been a complete let down for a first time home purchase. As it stands, they have violated our rights as consumers
4 replies
69 months ago
The most negligent place ever
SVS provided us with false services. They neglected to provide a proper service 1. They dont ask for your travel documents in the initial email. 2. They neglected to tell us to have all our letters that we attached certified (when we complained about this they said "but you didnt ask" -yet you pay R690 for service fee) 3. They neglect to advise you on means of support that is according to the laws of each embassy. 4. Even though we filled in a form in front of them at their office that they checked, when we arrived at the embassy they still had to ask us to fill in extra details on the form that was missing. They pride themselves on this so called fee being "checking documents and booking the appointment " yet, our documents were so neglected. We dealt with a woman called Nora at the Midrand offices, her communication ettiquette is shoddy. We have requested a refund now since March and they have all ignored us : Nora Ramoshaba, Roxanne Casey Cuwatt, Clinton and Seetha Naidoo. I do not understand why they even allow customers in their doors if they're not willing to provide good services. Very disgusted, and I'm definitely taking this much further. I will receive my money back come hell or high water.
0 replies
91 months ago
Pick n pay online - disgusting service and theives
I have had enough of pick n pay and ontop of that the "manager" samantha is such a disrespectful rude person, keeps quiet on the line. They have a failed communication all of them from Nigel, Adrian, Wandile, Sindi to Samantha. They have all lied to me. Pick n pay online debited my account knowing full well they had no intention of delivering my goods. My goods were meant to be collected on friday. i was promised delivery on Saturday. I had to actually ask for a refund from these people. Pick n pay are THIEVES. this shop needs to go down. Taking money and not providing your service is Fraudulant, violates the consumer protection act and its THEFT!!!! If i do not have my money in on Monday and an emailed response to someone who can actually do something - there will be very very big problems. and I have plenty legal ground to stand on!!!!
0 replies
92 months ago
Pick n pay - stole my money and didnt deliver
Pick n pay has stolen my money. i placed an order on Sunday for collection. I get to the Northgate branch on the date and time and i get told the drivers are not here and i must wait. I was meant to collect my stuff at 3pm . I waited until 5pm nothing . we got through to customer care and Nigel assisted us and said he will make sure the stuff is delivered to us the next day first thing in the morning . I am still waiting for my stuff, we called again and this lady called Adrian said our stuff has been despatched and should be here soon . its 2 hrs later, and now we called again. The rudest consultant named Sindi/Cindy/Sindy answered and we explained the story, she put us on hold for 30 minutes and then dropped the call on us!!!! I want a refund! How do you take money from someones account and then you dont make sure things are in order this is fraud and stealing and stands on grounds to be sued! A manager or someone better answer or else pick n pay will have a legal case on their hands. - this is not a threat!
0 replies
92 months ago
Manager yelling at customer - Imperial Select Roodepoort
Manager yelling at customers 3rd Review: My car is supposed to be ready and fixed today, like i said yesterday, imperial select have not phoned us to let us know what is happening with the car. We phoned again today, just as their lines are recorded, so are ours - i have proof that Richard said the car will be ready today 16 Novmeber 2018. When my fiance phoned, Richard YELLED at him telling him saying he has no control over whats going on - my fiance actually asked him "who does he think he is yelling at a customer?". Richard then went on to say he was admitted into hospital and so he cannot control everything. And he LIED, saying he did not say the car will be ready today, my fiance had to tell him that he has proof that he said that. Richard here are a few things you and your branch can control: - Your quality of your cars - Your honesty, if a car has NOT gone through checks dont say it has - Fixing a car PROPERLY after the first time - Your temper, you are dealing with a customer, not whoever the heck you think you are dealing with! - Lastly, communication - proper effective communication, you get someone in your branch to let us know if the welschplug has arrived or not and what is going I'm giving this till tonight, after that i am escalating it big time. I have records and proof of everything that has happened. Thank you.
0 replies
92 months ago
Imperial Select Roodepoort - Horrible 2nd review
Imperial Select does not know how to treat their customers well, its as if they are unfazed by customer satisfaction and actually keeping to their slogan of "selling QUALITY preowned and demo cars" I bought a car from there and i noticed it started leaking, i immediately told imperial select to which they said they would fix the car in 2 days, ( we had no car to take me to work for those two days, and no one called and gave us feedback) - 2 days later WE phoned, only to find that the car is fixed however Richard """diligently""" noticed a water pipe leaking, he said they would organise us a courtesy car because they need to order the pipe from India in 21 days, after that, it will be fixed. They arranged the worst possible most dangerous courtesy car you can imagine, the seat belt did not work - you couldn't pull it out. You never knew where the car petrol was cause it was always on empty, so THEY TOLD US to reset the clock and when it reaches 500 ks it needs a fill up and not only that, you could not OPEN the bonnet. The immobilizer was like a life support cord running through the car so, i had to have a life support cord on my lap whilst driving - which would potentially draw a daft hi-jackers attention thinking its my phone or ipod laying on my lap. So basically, the car was not road worthy - how can you not have something so basic as a working seat belt and a bonnet to open? They sorted this out and gave us a picanto to drive. Fast forward to the last week of the "21 days" - no one had contacted us and given us feedback, Imperial was quiet. We called on the 21st day - "oh your car is ready we are waiting for it to cool then it will be delivered to you by Thursday", this is Wednesday now . Come Thursday the 22nd day WE CALLED again, oh car is going to the wash can YOU FETCH IT AT 16.30 cause their delivery department doesn't work till that time. So essentially they delivered the car on Friday after 23 days! Car arrives, Jimmy shows us the stuff that he did with the boot and license disc, which was up to standard. However, he couldn't tell us about what the workshop did which was understandable. But now, what kind of professional doesn't either orally on the phone tell me what they did, or send an email or some type of proof or paper work as to what they fixed and where the problem was? - Not Richard and his team they just give you the car and leave you guessing. That night I had my car parked in the garage- no one drove after it was delivered, guess what - My COOLANT WAS STILL LEAKING IN THE EXACT SAME SPOT it was before. we phoned on Monday and we sent an email stating we want proof of what was done and we want it fixed. Sent car through on Tuesday and Richard and another mechanic showed my fiance the problem, they pushed something and suddenly it was leaking more, so thankfully the leak was found and they explained to him that it 'could've been a new hairline crack between the gears' - Then my fiance asked "so how must he get home" cause he brought the car - can you believe Richard had the cheek to ask him about extended warranty when we only had the car after a 1 week of purchase and thereafter it was in THEIR shop for 23 days!!! What rubbish is that. Johan or Juan - the manager, luckily sorted us out with a courtesy car, they said the car will be fixed by tomorrow and they will keep us posted. Guess what - no one has said anything to us on any progress with my car. WE AGAIN have to phone... and guess which branch doesn't know whats going on with my car? - Roodepoort , and guess who isn't in office when we call - Richard and guess who said they will find out from workshop what is going on and hasn't gotten back to us? - Johan or Juan. Usually i would wait for them to mess up and not call tomorrow but I am so sick and tired of this Imperial select it has treated us so badly and so unfairly during this time. We actually had a sales rep telling us how I shouldn't have bought that car because its a **** make- but the agent who sold it to me, was selling me the car as a good car? So what kind of sales rep bad mouths the products they are selling - it is so unprofessional. Then we also had a sales rep telling me that their manager asks that i do not write on hello peter and rather talk to them. It has been Long over a month - i have tried talking, emailing , phoning, shouting, being polite, joking and NOTHING NOTHING seems to work with this branch. I have had 2 friends who were buying cars, i told them even if Imperial is right outside their door they should not go there. I actually accompanied one of them to another pre-owned car dealership this weekend, and she happily bought a car there. She actually wanted to go to Imperial Roodepoort and we told her my whole ordeal. So congratulations, lost a very nice sale - she bought a Kia picanto. And my fiance, wants to buy a car next year too and trade in his car - and guess who we wont be using? - thank you for your services, or lack thereof!
1 reply
93 months ago
Imperial Select Roodepoort - Bad Workshop experience
Roodepoort Imperial Select: Im only giving this 1 star because there is nothing bellow that. Imperial select is very good in terms of sales and assisting you with sales HOWEVER they have shoddy workmaship when it comes to what happens in their workshop. I bought my car there 2 weeks ago - how on earth does a car leave a workshop with a cracked coolant bottle. My coolant was leaking so fast that it didnt even last a week, it was something that could not be overlooked if it went through proper inspection. Not only that, they are currently 'fixing' the car. I was told to bring the car in on Saturday and the sales person would get back to me on Monday - did Jimmy phone me? -no, i had to call him. Not only that, he had no response for me. Called in through their call center and i kept being put on hold... eventually we get through to a lady named Naz, she says the bottle was ordered but for the wrong car model (HOW ON EARTH DO YOU ORDER A BOTTLE FOR TH WRONG CAR) - none the less, she said she would call us at 15h00 (this is now 12pm), does she call back?-no. Jimmy then tells me that my car will be ready on Tuesday. Day 2, Jimmy says he will call us at 09h00 (the time was 10h10- how do you call somone at 09h00 when its 10h10). Each time we phone, he has a different time on when he will call. We get through to the manager Richard, only to find out THE BOTTLE HAS NOT EVEN ARRIVED AND WILL BE READY ON WEDNESDAY. Imperial Select, i was raving about you to many people, and right now i am so disgusted and disappointed in your service delivery. I do not care how long the car will take because i do not want a rushed job. All i ask for is efficient communication. Let me know each step of the way what is going on. I am very unhappy and very disappointed and ontop of that, my not knowing what time my car will arrive is a serious inconvenience on how i get to work. Honestly i dont want to change my mind about Imperial.
0 replies
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1 Star
8 (100%)