A shocking and disturbing experience at Swarovski store

As an existing customer of the Swarovski brand - I received the worst, unprofessional experience by staff at the mall of Africa branch. The manner in which the staff dealt with a customer only to close shop early is quite upsetting. When I asked simple questions about the products the staff members where quite condescending and asked me to purchase the Item from a Swarovski Store in Durban. I spoke to an alleged store manager who also seemed quite unknowledgeable about the products. They even shot down their own brand talking it down to mere costume jewelry. The manager and staff didn't know the difference between and evaluation certificate, replacement value and the purchase price. This left a very sour taste when staff refer customers to purchase products from other stores. It seems that Mikaela and Manager Sherween should align themselves with the value of the brand and the customers it attracts. Please can a area manager contact me.