Swarvoski is PATHETIC!!!!!

Do yourself a favour and never buy anything from Swarovski – I certainly won’t again. I purchased a bracelet worth R2,000, and within less than two months – with a total of maybe seven wears – the product is already discolored.

Let’s be honest, even a cheap bracelet from a China shop lasts longer than this. What’s worse is the shocking customer service at your Canal Walk store. When I returned the product, the consultant casually informed me that the warranty only applies if a stone falls out and not for discoloration. Seriously? For a so-called luxury brand, this is absolutely unacceptable and pathetic.

I expect Swarovski to stand by the quality of its products, not brush off paying customers with excuses. I demand a proper resolution to this issue – either a replacement or a full refund. Failing that, I will not hesitate to share this experience widely and report it to the relevant consumer protection authorities.