Order 11594238 pathetic service

I placed an order on 23 June 2023. It was not confirmed that this item was not in stock and that it needed to be ordered from Switzerland. Nevertheless I'll wait. I had to email so many email addresses that have still not been answered to finally get to a Dikeledi who gave me this news that my watch needs to be ordered and it will take weeks to months. Now there are no further updates to know if my watch HAS infact been ordered as confirmed because with the service so far I don't know if I can trust this process. Where can I track my order? Horrible online service