Terrible Swatch Service

I went to Eastgate in March 2023 for a replacement silicone strap. No stock in the entire South Africa and a promise to be called once stock is received. I had to keep calling and email to get information regarding the strap as the service was non existent. Swatch is such a fantastic brand, I love their watches but then the service is absolutely terrible. Eventually I was told the stock must come from Switzerland......it is now almost 7 months later and still no strap. Still no service or phone call. I am so disappointed and irritated. All I want to do is wear my watch! And know that if I need something to be replaced I will have access to it and not have to wait so long. I'm sure if I ordered it directly from Switzerland it would have been here already.