Review for Swedespeed (Montego Gardens, Cape Town)

I’d like to add that my initial impression of Swedespeed was not positive, particularly due to my interactions with a staff member named Allan. While I have always appreciated Volvo cars for their quality, I found Allan to be subtly aggressive, which made my experience uncomfortable. This is just my personal impression, and I understand that others may have different experiences. If someone is happy with their service there, I respect that.

However, I have had several unpleasant encounters, especially considering that I travel from Langebaan to Montego Gardens just to have my car serviced. I’ve spent a significant amount of money there, yet the service has been lacking. On one occasion, they even returned my car to me dirty, without any cleaning, and when I raised the issue, I was met with an unhelpful and aggressive attitude, as if I were making unreasonable demands.

Moreover, they charged me for services that were not completed. For example, I wanted to code a key for my Volvo V50, as I only had one key when I purchased the car. I bought a blank key and had it cut beforehand. They assured me they could program the remote, but after charging me 1,800 Rand, they failed to do so. I felt it was unacceptable to be charged for work that was not completed, especially since they left my car dirty with greasy fingerprints inside. I take pride in keeping my car clean, regardless of its age, and I expect the same level of respect for my vehicle.

It seems that Swedespeed does not share this appreciation for well-maintained cars, nor do they seem to value their customers equally. If they have enough clients and continue to thrive, I wish them the best, but I certainly will not be among them anymore. It’s clear they do not prioritize retaining me as a customer, and that speaks volumes about their service.