Don't Waste Your Time

My couch was not ready on the initially promised date and took several inquiries from me over the span of the next 2 weeks to get.

The couch then proceeded to tear pretty fast. Upon enquiring about this, they said there was a bad batch from the factory and they will be happy to get it sounded out for me. However arranging anything in that regard has been a nightmare. We had arranged for pickup on the 27th, I was given the ridiculously large window of between 11am and 4pm. Then the weather apparently lead the factory to cancel all collections, fair enough however I was not notified of this until I enquired. When I checked today when a new collection date could be set I was told we could do today. I said that's great but I will need 40 minutes notice. I got a call just now, they're at the gate to my complex and now they can't wait more than 10 minutes. I am at least 30 minutes away.

Absolutely useless, can't follow basic requests or keep customers informed