SD
Sweet Dreams Furniture
Unclaimed Business
SD
Sweet Dreams Furniture
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Sweet Dreams Furniture
Sweet Dreams Furniture has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Sweet Dreams Furniture across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJN
Janeline Noble-Hite
1 reviews | Active since Jan 2020
26 Nov 2025, 22:39
Extremely bad quality! Don't waste your money !!
⭐ Complaint: I am extremely disappointed with the quality of the L-Shape couch I bought from Sweetdreams Furniture. It’s not even 6 months old and it already looks like a second-hand couch. I have only used the special couch cleaner as advised, but the seating areas are frayed — the fabric is literally coming apart. For the price I paid, I expected much better quality. If I had known this would happen, I would never have bought my couch there. This is unacceptable, and I hope the store will address this issue urgently.
Helpful (0)
|Replies (0)JN
Janeline Noble-Hite
1 reviews | Active since Jan 2020
26 Nov 2025, 22:39
Extremely bad quality! Don't waste your money !!
⭐ Complaint: I am extremely disappointed with the quality of the L-Shape couch I bought from Sweetdreams Furniture. It’s not even 6 months old and it already looks like a second-hand couch. I have only used the special couch cleaner as advised, but the seating areas are frayed — the fabric is literally coming apart. For the price I paid, I expected much better quality. If I had known this would happen, I would never have bought my couch there. This is unacceptable, and I hope the store will address this issue urgently.
0
Replies (0)JN
Janeline Noble-Hite
1 reviews | Active since Jan 2020
26 Nov 2025, 22:33
Bad quality fabric and foam looks like an old voy
ChatGPT You said: Write a complaint on Google to Sweetdreams furniture it's not even 6months and my L-Shape looks like it's a second hand couch. I only used the special couch cleaner maar my couch se sitvlakke is uit gerafel it's bad quality if I had known I would not have bought myself there ChatGPT said: Here’s a strong, clear, and professional complaint you can post on Google: ⭐ Complaint: I am extremely disappointed with the quality of the L-Shape couch I bought from Sweetdreams Furniture. It’s not even 6 months old and it already looks like a second-hand couch. I have only used the special couch cleaner as advised, maar my couch se sitvlakke is uitgerafel — the fabric is literally coming apart. For the price I paid, I expected far better quality. If I had known this would happen, I would never have bought my couch there. This is unacceptable, and I hope the store will address this issue urgently. If you want, I can also make it more formal, more emotional, or add photos notes. You said: Translate everything into English ChatGPT said: Here is the full complaint translated into clear English: ⭐ Complaint: I am extremely disappointed with the quality of the L-Shape couch I bought from Sweetdreams Furniture. It’s not even 6 months old and it already looks like a second-hand couch. I have only used the special couch cleaner as advised, but the seating areas are frayed — the fabric is literally coming apart. For the price I paid, I expected much better quality. If I had known this would happen, I would never have bought my couch there. This is unacceptable, and I hope the store will address this issue urgently. If you want it more formal, softer, or stronger, I can adjust it. You said: It looks like an old Couch I have for years you can even feel the wood on the couch when you sit meaning cheap thin foam was used. ChatGPT said: Here is the updated complaint including your new details, in clear and strong English: ⭐ Complaint: I am extremely disappointed with the quality of the L-Shape couch I purchased from Sweetdreams Furniture. It’s not even 6 months old and it already looks like an old couch I’ve had for years. The seating areas are frayed, and you can even feel the wood when you sit down — which means cheap, thin foam was used. I followed all care instructions and only used the special couch cleaner as advised. For the price I paid, I expected far better quality. If I had known the couch would end up like this, I would never have bought it. This is unacceptable, and I hope the store will address this issue urgently.
Helpful (0)
|Replies (0)JN
Janeline Noble-Hite
1 reviews | Active since Jan 2020
26 Nov 2025, 22:33
Bad quality fabric and foam looks like an old voy
ChatGPT You said: Write a complaint on Google to Sweetdreams furniture it's not even 6months and my L-Shape looks like it's a second hand couch. I only used the special couch cleaner maar my couch se sitvlakke is uit gerafel it's bad quality if I had known I would not have bought myself there ChatGPT said: Here’s a strong, clear, and professional complaint you can post on Google: ⭐ Complaint: I am extremely disappointed with the quality of the L-Shape couch I bought from Sweetdreams Furniture. It’s not even 6 months old and it already looks like a second-hand couch. I have only used the special couch cleaner as advised, maar my couch se sitvlakke is uitgerafel — the fabric is literally coming apart. For the price I paid, I expected far better quality. If I had known this would happen, I would never have bought my couch there. This is unacceptable, and I hope the store will address this issue urgently. If you want, I can also make it more formal, more emotional, or add photos notes. You said: Translate everything into English ChatGPT said: Here is the full complaint translated into clear English: ⭐ Complaint: I am extremely disappointed with the quality of the L-Shape couch I bought from Sweetdreams Furniture. It’s not even 6 months old and it already looks like a second-hand couch. I have only used the special couch cleaner as advised, but the seating areas are frayed — the fabric is literally coming apart. For the price I paid, I expected much better quality. If I had known this would happen, I would never have bought my couch there. This is unacceptable, and I hope the store will address this issue urgently. If you want it more formal, softer, or stronger, I can adjust it. You said: It looks like an old Couch I have for years you can even feel the wood on the couch when you sit meaning cheap thin foam was used. ChatGPT said: Here is the updated complaint including your new details, in clear and strong English: ⭐ Complaint: I am extremely disappointed with the quality of the L-Shape couch I purchased from Sweetdreams Furniture. It’s not even 6 months old and it already looks like an old couch I’ve had for years. The seating areas are frayed, and you can even feel the wood when you sit down — which means cheap, thin foam was used. I followed all care instructions and only used the special couch cleaner as advised. For the price I paid, I expected far better quality. If I had known the couch would end up like this, I would never have bought it. This is unacceptable, and I hope the store will address this issue urgently.
0
Replies (0)NU
Nsovo U
1 reviews | Active since Jan 2020
6 May 2025, 06:41
Sweet dreams furniture
We made a lay buy for a couch in December 2024. We were told that we could pay our lay buy over 6 months and that they would keep the price the same as the 3 month lay buy (we were happy about that).One of the guys working there told us that when we pay the last payment, we will be able to choose the colour we would like. When we paid the last payment they only disclosed then that a payment of R500 needs to be paid for them to take the colour. I still do not understand if they couches would only be made from after the last payment then why does one have to pay R500 "to change the colour". We were also told the couch would be delivered on the 2nd of May 2025, we have not received anything to date and nobody has called us to advise what is happening.
Helpful (0)
|Replies (0)NU
Nsovo U
1 reviews | Active since Jan 2020
6 May 2025, 06:41
Sweet dreams furniture
We made a lay buy for a couch in December 2024. We were told that we could pay our lay buy over 6 months and that they would keep the price the same as the 3 month lay buy (we were happy about that).One of the guys working there told us that when we pay the last payment, we will be able to choose the colour we would like. When we paid the last payment they only disclosed then that a payment of R500 needs to be paid for them to take the colour. I still do not understand if they couches would only be made from after the last payment then why does one have to pay R500 "to change the colour". We were also told the couch would be delivered on the 2nd of May 2025, we have not received anything to date and nobody has called us to advise what is happening.
0
Replies (0)nD
nazlie D
1 reviews | Active since Jan 2020
8 Dec 2024, 04:50
Sweet dream furniture: bad service!!!!
I proceeded to make a lay-bye on a lounge on 17/11/2024. Upon making this lay-bye the only information given to me was that I had the option to pay it off over 3 to 6 months. On 05/12/2024 I sent a WhatsApp to the number provided on the invoice to inform them that I would be settling this lay-bye on Friday and asked what time the store would be closing. Received a response 2 hours later to say store closes at 6pm. No other information was provided. When I got to the store on Friday just after 4 pm and informed the store assistant that I was there to settle this lay-bye, he then proceeded to give me a long explanation as follows: - That I, as the customer, should of informed them 2 weeks ago that I was intending to settle this lay-bye That I now need to wait a whole month to get my lounge suite as their factory are closing They had communicated to me of their apparent two notice of settling a lay-bye ( which they did not) Unfortunately, I ( the customer) have now created this problem of waiting a whole month for my goods because i did not follow a procedure While chatting with the store assistant, another store assistant came in to defend him and admitted that he was the one chatting with me on whats app on 5 december and he was the one that did not inform me of this procedure. By this time he was getting quite irate with me as I was asking him why he let me drive all the way when he couldve just told me that the factory is closing and I won't be able to get my lounge suite. He proceeded to tell me that if I am not satisfied, I can gladly take my money and go, and they will gladly cancel this transaction, and I can inform his boss he doesnt care. I felt humiliated and disrespected by a store assistant telling me to take my money and go! I am all excited about purchasing my first new lounge suite, and while waiting a month for it is not an issue, the issue is the lack of communication, blaming the customer and the rudeness. Never have I ever been turned away by a store assistant for a sale, this was really embarrassing. Bottom line: there is no transparency in their service, and the staff is utterly rude I would not recommend this store - bad service / no transparancy and upfront
Helpful (0)
|Replies (0)nD
nazlie D
1 reviews | Active since Jan 2020
8 Dec 2024, 04:50
Sweet dream furniture: bad service!!!!
I proceeded to make a lay-bye on a lounge on 17/11/2024. Upon making this lay-bye the only information given to me was that I had the option to pay it off over 3 to 6 months. On 05/12/2024 I sent a WhatsApp to the number provided on the invoice to inform them that I would be settling this lay-bye on Friday and asked what time the store would be closing. Received a response 2 hours later to say store closes at 6pm. No other information was provided. When I got to the store on Friday just after 4 pm and informed the store assistant that I was there to settle this lay-bye, he then proceeded to give me a long explanation as follows: - That I, as the customer, should of informed them 2 weeks ago that I was intending to settle this lay-bye That I now need to wait a whole month to get my lounge suite as their factory are closing They had communicated to me of their apparent two notice of settling a lay-bye ( which they did not) Unfortunately, I ( the customer) have now created this problem of waiting a whole month for my goods because i did not follow a procedure While chatting with the store assistant, another store assistant came in to defend him and admitted that he was the one chatting with me on whats app on 5 december and he was the one that did not inform me of this procedure. By this time he was getting quite irate with me as I was asking him why he let me drive all the way when he couldve just told me that the factory is closing and I won't be able to get my lounge suite. He proceeded to tell me that if I am not satisfied, I can gladly take my money and go, and they will gladly cancel this transaction, and I can inform his boss he doesnt care. I felt humiliated and disrespected by a store assistant telling me to take my money and go! I am all excited about purchasing my first new lounge suite, and while waiting a month for it is not an issue, the issue is the lack of communication, blaming the customer and the rudeness. Never have I ever been turned away by a store assistant for a sale, this was really embarrassing. Bottom line: there is no transparency in their service, and the staff is utterly rude I would not recommend this store - bad service / no transparancy and upfront
0
Replies (0)RM
Robbie M
1 reviews | Active since Jan 2020
29 Aug 2024, 12:44
Don't Waste Your Time
My couch was not ready on the initially promised date and took several inquiries from me over the span of the next 2 weeks to get. The couch then proceeded to tear pretty fast. Upon enquiring about this, they said there was a bad batch from the factory and they will be happy to get it sounded out for me. However arranging anything in that regard has been a nightmare. We had arranged for pickup on the 27th, I was given the ridiculously large window of between 11am and 4pm. Then the weather apparently lead the factory to cancel all collections, fair enough however I was not notified of this until I enquired. When I checked today when a new collection date could be set I was told we could do today. I said that's great but I will need 40 minutes notice. I got a call just now, they're at the gate to my complex and now they can't wait more than 10 minutes. I am at least 30 minutes away. Absolutely useless, can't follow basic requests or keep customers informed
Helpful (0)
|Replies (0)RM
Robbie M
1 reviews | Active since Jan 2020
29 Aug 2024, 12:44
Don't Waste Your Time
My couch was not ready on the initially promised date and took several inquiries from me over the span of the next 2 weeks to get. The couch then proceeded to tear pretty fast. Upon enquiring about this, they said there was a bad batch from the factory and they will be happy to get it sounded out for me. However arranging anything in that regard has been a nightmare. We had arranged for pickup on the 27th, I was given the ridiculously large window of between 11am and 4pm. Then the weather apparently lead the factory to cancel all collections, fair enough however I was not notified of this until I enquired. When I checked today when a new collection date could be set I was told we could do today. I said that's great but I will need 40 minutes notice. I got a call just now, they're at the gate to my complex and now they can't wait more than 10 minutes. I am at least 30 minutes away. Absolutely useless, can't follow basic requests or keep customers informed
0
Replies (0)