ND
nazlie D
Active since Mar 2015
11
Reviews
0
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Reviews
11 reviews16 months ago
Online Order not received
ORDER NUMBER: 207130329112 I placed an online order 16 December 2024 I have still not received my order. Sent numerous email to Mr Price Help and the CEO; no response. Even though I chatted to a consultant on whats app still have not received my order. I ordered swimwear, and my holiday is almost done, and I need to be back at work soon. I didn't even get a chance to use the swimwear I ordered at Mr Price. This is not the first time i experienced the same problem in 2023 The service is poor !!! It has been with courier since 17 december.
56 replies
16 months ago
Blocked for calling Vodacom too many times:
Blocked for calling Vodacom too many times: Vodacom has blocked my number for calling their call center too many times. i have been attempting to do upgrades and cancellations on my Vodacom account with numerous issues with consultants. Hence i had to call multiple times just to get through to the right department, I’m now blocked from calling them. I am a Vodacom customer for over 20 years with 4 contracts. This is beyond unacceptable, what service provider blocks a paying client for calling them. To make matters worse, I have upgraded not one, and added a new line with them. If it weren’t for the upgrade and new line, I would’ve cancelled every single one of my contracts. To make matters worse i called their call center from my landline and was told they dont know what the problem is and that i should go to my nearest Vodacom store. This level of incompetence and disregard for customer service is outrageous. Highly disappointed!!! Hoping this issue can be resolved
109 replies
16 months ago
Sweet dream furniture: bad service!!!!
I proceeded to make a lay-bye on a lounge on 17/11/2024. Upon making this lay-bye the only information given to me was that I had the option to pay it off over 3 to 6 months. On 05/12/2024 I sent a WhatsApp to the number provided on the invoice to inform them that I would be settling this lay-bye on Friday and asked what time the store would be closing. Received a response 2 hours later to say store closes at 6pm. No other information was provided. When I got to the store on Friday just after 4 pm and informed the store assistant that I was there to settle this lay-bye, he then proceeded to give me a long explanation as follows: - That I, as the customer, should of informed them 2 weeks ago that I was intending to settle this lay-bye That I now need to wait a whole month to get my lounge suite as their factory are closing They had communicated to me of their apparent two notice of settling a lay-bye ( which they did not) Unfortunately, I ( the customer) have now created this problem of waiting a whole month for my goods because i did not follow a procedure While chatting with the store assistant, another store assistant came in to defend him and admitted that he was the one chatting with me on whats app on 5 december and he was the one that did not inform me of this procedure. By this time he was getting quite irate with me as I was asking him why he let me drive all the way when he couldve just told me that the factory is closing and I won't be able to get my lounge suite. He proceeded to tell me that if I am not satisfied, I can gladly take my money and go, and they will gladly cancel this transaction, and I can inform his boss he doesnt care. I felt humiliated and disrespected by a store assistant telling me to take my money and go! I am all excited about purchasing my first new lounge suite, and while waiting a month for it is not an issue, the issue is the lack of communication, blaming the customer and the rudeness. Never have I ever been turned away by a store assistant for a sale, this was really embarrassing. Bottom line: there is no transparency in their service, and the staff is utterly rude I would not recommend this store - bad service / no transparancy and upfront
0 replies
29 months ago
Total Sports Canal Walk - Bad customer service!!!!!!
Total sports Canal Walk : I was given incorrect shoe size 24 Nov 2023, went back the next day ( 25 Nov 2023) and was told by a store consultant that it was my responsibility to check the shoe box for the correct size. Waited 30 minutes for the correct size at the store. Then when i got home i notice i received two different shoes right foot did not match the left foot. Called the store and was put on hold for 30 minutes, then i hung up. Drove to the store for the 3rd time ( 26 Nov 2023) and waited another 40 minutes for the correct shoe. Bad service. Went back to the store 3 times, drove all my petrol as i live 30 minutes away from the store.
0 replies
32 months ago
Unhappy client TAKEALOT - product return
Good day, I purchased a flash machine from Takealot for a small business i am starting a few days later i decided to test the machine to see if it's in working order, and if it can print. Upon testing the device and following the instructions to setup the device i found that there were many service providers linked to use this device. I tried to register with these service providers for days and was struggling with call centers and what's messages with these service providers. Eventually i found that this machine does not suit my requirements and is not user friendly for my business needs. I placed the item back in the box with it's original packaging and manuals and sent it back to Takealot. Only for them to decline my return on my online account providing no reason. I then emailed them for the reason for the decline and there response was because i opened the packaging and tested the device they cannot refund me. Which is obsurd as i have purchased previously from them and opened packaged and was not satisfied and i was refunded before. First the consultant advised that i have used the sim cards - my response to that was i followed the instruction on the manual and inserted the SIM cards to see if the machine was working. I did not RICA these SIM cards. Then when i told the consultant that the SIM cards were unused he then emailed me saying that the paper roll was used. I then responded saying that i need to test if the printer section of the machine was working and if the usage of the paper roll is an issue i will replace it. I have even copied in the CEO and a few of the management staff. Senior staff has not once responded to any of my emails and I am now going to escalate this with external sources, such as the Consumer Protector. The device is not damaged and is in it's original condition with all the original packaging. The fact that numerous excuses are being used not to refund me. I have been a longstanding client with Takealot for many years and i am really disappointed in their service. The fact the senior staff, a CEO does not even acknowledge my complaint is beyond me. They just dont care. I need this device to be refunded as i need to get a more convenient user friendly device. This will really be a setback for me for my small business i am trying to start as i need the funds to replace this device. The adverti*****t of product on Takealot website is very misleading, it does not tell you that the are various service providers linked to it. Not to mention the service providers are not helpful. The consultant at Takealot does not even mention what will happen to this device
131 replies
36 months ago
*****ULENT TRANSACTION BY CELL C ON MY NAME
I received an OTP FROM CELL C. Also there was a credit enquiry done at the credit beareau on my name by Cell C. I did not ever apply for anything at CELL C. There are *****ulent transactions going on here which I shall report to the OMBUD AND ICASA.
53 replies
65 months ago
Assistance with my policy and payment structure
Very helpful and friendly. I felt comfortable with Juanita she really went the extra mile for me.
56 replies
112 months ago
Bad/ Poor Service and Bad /Poor attitude
<p>I was at a Vodacom store, Canal Walk Repair shop Lower level on Saturday. I took I ticket number an proceeded to wait in a queue to be helped. While I was waiting I asked one the consultants known as Anwar if the deal I was looking for was available, he negatively responded and said that he thinks there is no stock of the phone I wanted. I then asked how long would I have to wait to be helped, he checked my ticket number and negatively responded that I am second last in the queue. Even suggested that I leave. I then decided still to wait in the queue as he could not give me a definite answer if there was stock of the phone I wanted. While waiting again I asked another consultant if there was stock of the phone I wanted, he went to check and confirmed that there was indeed stock of this phone. I proceeded to wait for 45 minutes in the queue. Eventually I got to a consultant which was Anwar (the same consultant that told me there was no stock of the phone). I am currently due for an upgrade but decided to apply for a new line as the contract monthly price would be cheaper if taking a new line. He proceeded to do my application and advised me that the application is gone through to their acquisition department. At this time it was just about 4pm and told me to come back in an hour to check if the new line had been approved. I went back after 5pm and he said still no answer. I gave him a number to contact me on and he said I should go home and he would call me. the next day still no answer. I tried calling that store from 9am sunday morning up until 1pm the afternoon on ********** 200 there was absolutely no answer. I called the store on upper level floor and they answered and advised that there is always customers complaining about that store where there is no answer. Eventually I decided to get in my car and drove all the way from Stellenbosch to Canal Walk. When I got there I was told to sit in another queue, even though I am enquiring about an application that I did yesterday. I asked the lady at the door if she could just ask Anwar the consultant that helped me what is the latest feedback. She went to him and came back to me and said that he said my application was declined. No explanation, no reason, no nothing. I was furious at this kind of service. He didn't have the decency to call me, made me drive all the way, he doesn't have the decency to explain why it's been declined or even say I am waiting on the reason as to why your application was declined. I demanded to see a manger which is Steven, all Steven did was make excuses for the consultant's bad service, not once did he apologise or say that he will try his best to see what went wrong. I was not unhappy that the new application was declined cause I do have the choice to upgrade. But the unprofessional way I was treated by Manager and consultant. The fact the I was not contacted, as Anwar says my application was declined the Saturday after 5pm, but I was there at that time (after 5), he never called he never sms'ed me. Made me drive all the way and when I got there sent the message with the lady standing at the door that it is declined, so that's it just go home, no reason no explanation. I had to tell the manager that I need an apology for this kind of service. Very disappointed. I am a customer of Vodacom for more than 10 years now, didn't expect this from a store. According to the National Credit Act every customer has a right to know why there application is being declined. I will definitelt log complaint with NCA. The manager did say he will contact me today as to why it was declined, still waiting no call no nothing as yet. Clearly i am not a priority.</p>
112 replies
130 months ago
SUSPENSION OF ACCOUNT
Good day <br> <br> I received my last statement on 6 August 2015 where my balance due for period 5 August 2015 to 4 September 2015 is R0.00.<br> <br> My service was disconnected today, I am very disappointed in this. If my statement says R0.00 then why is my service disconnected.<br> <br> I called the customer care line and the consultant advised that R217 is due, however when I logged onto the self- service website and amount of R670 shows due by 01 January 1901.<br> <br> I think their administration of invoices is pathetic and clearly they don't have a clue of what is happening on their clients accounts.<br> <br> I have made payment of R250 this morning as per the consultant, and suggested that they sort out this disgusting way of servicing clients and maybe have the courtesy of letting me know what amount is actually due and not just suspending my services when it suits them.<br> <br> Miss Nazlie Damonse<br> <br>
75 replies
132 months ago
Standard Bank Poor & Pathetic Service
I switched banks in March 2015 from Standard Bank to FNb.The level of service at Standard Bank has dropped tremendously. I still have credit agreements with Standard Bank which I will gladly uphold. Tried to switch one of the debit orders last month but Standard Bank had an issue loading the FNB bank details. So to honour my credit agreement I made an EFT payment to Standard Bank. Then Standard Bank consultant assured me that she will liaise with their IT dept to load my new banking details and she will confirm this with me. I received no confirmation and assumed that Standard Bank may not have resolved the issue yet so I was prepared to do another EFT until they have resolved the matter. On my pay date Standard bank debits my new FNB cheque account 7 times for substantial amounts, not to mention other debit orders and credit obligations I have going off my account on my salary date. So my account is left in a huge overdraft (which I dont have) numerous dishonouring fees from FNB and no money in my bank account and I still have remaining debit orders that must still go off. What is even more appalling that service I am getting trying to fix this mess.Also have a bad record now wit
0 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (27.272727272727273%)
1 Star
7 (63.63636363636363%)