Sweet dream furniture: bad service!!!!

I proceeded to make a lay-bye on a lounge on 17/11/2024. Upon making this lay-bye the only information given to me was that I had the option to pay it off over 3 to 6 months. On 05/12/2024 I sent a WhatsApp to the number provided on the invoice to inform them that I would be settling this lay-bye on Friday and asked what time the store would be closing. Received a response 2 hours later to say store closes at 6pm. No other information was provided.

When I got to the store on Friday just after 4 pm and informed the store assistant that I was there to settle this lay-bye, he then proceeded to give me a long explanation as follows: - That I, as the customer, should of informed them 2 weeks ago that I was intending to settle this lay-bye That I now need to wait a whole month to get my lounge suite as their factory are closing They had communicated to me of their apparent two notice of settling a lay-bye ( which they did not) Unfortunately, I ( the customer) have now created this problem of waiting a whole month for my goods because i did not follow a procedure

While chatting with the store assistant, another store assistant came in to defend him and admitted that he was the one chatting with me on whats app on 5 december and he was the one that did not inform me of this procedure. By this time he was getting quite irate with me as I was asking him why he let me drive all the way when he couldve just told me that the factory is closing and I won't be able to get my lounge suite. He proceeded to tell me that if I am not satisfied, I can gladly take my money and go, and they will gladly cancel this transaction, and I can inform his boss he doesnt care. I felt humiliated and disrespected by a store assistant telling me to take my money and go!

I am all excited about purchasing my first new lounge suite, and while waiting a month for it is not an issue, the issue is the lack of communication, blaming the customer and the rudeness. Never have I ever been turned away by a store assistant for a sale, this was really embarrassing.

Bottom line: there is no transparency in their service, and the staff is utterly rude

I would not recommend this store - bad service / no transparancy and upfront