Sweet Orr Not So Sweet

I'm absolutely gutted about my overall. It shrank so badly on the first wash I can no longer use it, the wrists are so tight and the arm length so short that it is too uncomfortable to wear.

Roslyn helped me, and I can only assume she has some serious knowledge gaps about overalls, and I would expect the Sweet ORR team to actually know something about the one thing they specialize in.... overalls. She could not guess or even estimate my size. It was awkward for me, because I had to ask her to keep getting bigger sizes from the back, and after the third request I finally thought I had the right size, the overall fitted perfectly and was very comfortable, the legs were too long but I didn't mind that too much as I planned on getting them shortened.

After reading up on 100% cotton I learned that If an overall is not pre-shrunk it can shrink up to 20% in size. I guess they let you find this out the hard way at Sweet ORR. You would expect the sales reps to know these fundamental facts about their own products and advise customers accordingly.

My wife paid for the overall as a gift and she felt really devastated after she washed it for me and I told her it had shrunk. It was a really bad experience. But I solely lay the blame on Sweet ORR for not educating customers about the shrinkage when they are fitting them. I told them it was the first time purchasing a top quality overall and I was so excited about it.

This whole situation just makes me feel really, really bad. We can't afford to get another one and I am back to working in my home clothing. (Which is now looking disheveled) This saddens me deeply and I feel cheated. I truly hope the problem can be resolved.