Disappointing

I placed an order for the first time. It wasn’t a very big order but not a small order either. My order arrived quickly which I was happy about however one of the products was open and half of it had fallen out into the box. I emailed Sweetie Shop since they don’t have a phone number to call and I never received a response. I waited almost 2 weeks and sent an email again. I have done this 4 times now and it has been a month and no response. I also tried sending a message on instagram but no response. Their website states “ Top-notch support Hands on customer support from our amazing team” which is quite frankly a lie. I am so disappointed and upset and I won’t be ordering from them again.