ZH
Zaheerah H
Active since Dec 2015
26
Reviews
0
Industries
Reviews
26 reviews5 months ago
********* and poor customer service
I’m pretty sure I’ve left a review previously about Takealot and their ********* behaviour but I keep ignoring my instincts and going back and keep having problems. For the longest time I kept getting promoted to subscribe for a free trial to TakealotMORE but I never had reason to as I stopped ordering on Takealot. Recently, I decided to subscribe and give Takealot another chance although with the subscription, I still had to wait almost a week for my order which is longer than it would have been without the subscription. I decided that I would not continue my subscription after my trial and I was sure I had cancelled my subscription but I guess it did not get cancelled which I will take the blame for. I received no communication about my trial coming to an end or anything and this morning I was billed which resulted in my account going into overdraft as I was not expecting the charge. I immediately cancelled the subscription and reached out to customer service and asked if there was any way to cancel the subscription immediately and refund me. Instead of understanding my situation and providing customer service, I had an agent argue with me about a “cooling-off period” to which I explained that it does not explicitly state anything about a cooling-off period when subscribing and that I was in a free trial period. He stated that it doesn’t matter whether it’s a free trial or paid but the cooling-off period is a 7 day window from the date you first subscribe and only if cancelled in this window do you qualify for a refund. Please help me understand what motivation I would have to cancel a free trial within 7 days to get a refund if the trial is free? Very contradicting. Surely there should be an exception in such cases? I requested for the agent to escalate the query but they refuse to and instead choose to continue arguing. I’m happy to post screenshots of the emails. As someone who worked in customer service, I find this kind of service appalling. I will be deactivating my account to prevent myself from ever getting tempted to order from Takealot again due to ongoing issues with service and hidden policies that just ***** you, the consumer, over.
0 replies
10 months ago
Really disappointed
I placed an order online last week and at the time of placing me order, it showed 6 items left in stock. After a few days, I received an email saying that my refund was approved - no other communication regarding this by the way. I then reached out to customer service and the agent said that the item was out of stock so the seller had to unfortunately cancel the order. When I went back to the website, I saw that the item was available from the same seller but the price had been increased by a lot. My order was canceled under the false pretense of it being “out of stock” when really, the seller just wanted to increase the price which I feel is wrong. According to the consumer good protection act, I should receive the item at the price I had paid. Anyways, I was told that I also needed to reach out to Makro online for further assistance. I sent an email to the address provided and shortly after, I got a call from an agent saying that she was escalating the matter to their complaints department and I would hear back in 24-48 hours. I have not heard back, so I sent a follow up email after which I received a response saying my query was resolved as my refund has been processed. My issue has not been resolved and I am really disappointed as I purchased the item for my son’s birthday and now I won’t be able to get anything else in time as I will be traveling.
265 replies
19 months ago
Poor customer service
I have a TFG account which I never use and on the rare occasion that I do use it, I settle my balance within a few days and will never leave a balance over to the next month. I’ve had this account for a few years and due to not using it much, I was not aware of the cycle which TFG works on (it’s difficult to keep up especially when different stores as well as the different banks all have different cycles). I was looking for an item in store but could not find sizes and I therefore decided to check online where I found a few items I liked and decided to place an order. I had the items in my cart for a while and was in no hurry to place my order. I decided to place my order on the 12th of September before I forgot to place it at all and I just decided to put it onto my account for ease of payment at that moment. I only received my order the following week and every item from my order arrived separately on different days as well. I had to return some of the items as they did not fit and I had to wait for these to reflect on the account before I could settle my balance. This whole process took over a week and I finally settled the balance only to notice that I was charged a service fee of R28. Turns out that TFG’s cycle runs from the 12th to the 12th of each month so just because of my bad timing of placing my order on the 12th and incurring a balance that very same day, I was charged this fee. If I had known this, I would have waited and placed my order the next day on the 13th and since my balance is now settled before the 12th, I would not have incurred this charge. So I was charged a service fee for a matter of one day based on TFG’s cycle and not based on how long I had a balance open for (which would have been a few hours only). To make things worse, I called customer service for assistance and the agent was rude, she did not even acknowledge my issue and kept repeating a scripted response which was of no relevance to me and my specific query which I kept telling her and which she kept telling me even when I repeated the exact same thing to her and let her know that I am aware of what she is telling me but that is not what my query involves. It got extremely frustrating so I was forced to hang up for my own sanity. I decided to then email customer service in hopes that by writing out my concern, I could explain it better and someone would be able to understand my concern. I explained my situation in depth and asked if an exception could be made to waive this fee. The response I received made me feel like I was stupid due to the fact that I explained what the first customer service agent kept telling me about the cycle being the 12th to the 12th and that I understand this but that my query is regarding my individual situation but instead I received the same scripted generic response once again and then my query was closed. I responded asking for my response to be re opened and escalated to a supervisor or else to close my account. The agent one again responded with the very same response and did not escalate nor close my account and then closed the query again. As someone who has worked in customer service for an international company, I am appalled as we were never allowed to treat customers in this way and if a customer requests an escalation then we were obliged to escalate and not simply ignore the customer and close the query. Furthermore, there was always a means for a one time exception with the customer’s individual situation taken into account. To top it off, I received an email with a feedback survey which wouldn’t be necessary if queries were escalated as requested.
0 replies
26 months ago
Worst experience with Checkers 60
Where can I post screenshots for everyone to see? I was trying to place a Checkers 60 order. I came across a promotion which said if you purchase two products you receive 20% off. I added the two products however the discount was not deducted. I tried a few times and I even clicked the promotion banner under the product and it took me to a page with all the products under this promotion and I found the product there and tried again but still no discount app**** in my basket. I called customer service and the agent tried to assist me, she understood the issue and after she checked she said this product is not part of the promotion hence why it’s not applying the discount. She said she would speak with her manager to rectify this error on the app and see if they would be able to honor the price. I emailed her the screenshots and I waited. Keep in mind that I needed to place my grocery order to get my groceries in time to prepare supper before loadshedding and the store would be closing within 2 hours. After quite a while she eventually emailed me stating that they do not want to honor the price as it was an app error and due to the price of the item (R45 - I don’t see how this price would be an issue?). I did not have time to try get further assistance and I placed my order without those products. There was a further issue with my shopping when one of my items AND the alternative were both not available and this was the main item I needed. Another item was part of a bundle of buy 2 and get a third free, I selected 3 of the variants I wanted but there was only 2 available and I was promoted to select an alternative for the 1 unavailable item which just messed up the whole bundle deal. To add to all this, it took around half an hour or maybe longer before they even began shopping for my order and I received a message on WhatsApp stating that my order is running late. I obviously did not get my shopping in time for loadshedding so this shop was not worth the aggravation. I faced so many issues with this 1 transaction and it has been the worst experience ever.
58 replies
29 months ago
Worst experience ever
I have been going back and forth every day with Emirates for 5 days now. I have had the worst experience regarding my booking from the time of making the booking. It took me almost 3 hours just to make my booking. I was trying to complete my booking with adding a stopover in Dubai and there was no additional cost when doing so. I kept getting an error message and it said my booking could not be completed and I had to start over and fill all the details in again which took time. I did this countless times until I had to proceed with my booking without the stopover and then only my booking was accepted. Due to this issue, I have now had to go through the inconvenience of making changes to my booking and having to pay a change fee when it was not my fault. The same day, I contacted customer support regarding the issue I had when booking my tickets and I spoke with an agent named Renferd who stated that the change fee could be waived as a one time exception due to the issue I had when doing my booking. When I proceeded to make the changes, there was an issue and I was told that I need to fill out a form which I did right away. I waited until the next day to get a response only to be told that the account administrator needs to contact to authorize the changes. I tried to get back in contact only to be told I could not reply to the email and would have to fill out a new form. This was done a few more times and I waited another day to get a response before I could get the information I needed for the account administrator to contact. I have been going back and forth all this time and I was finally able to get the changes authorized and I received an email with new tickets however nobody assisted me with regards to the change fee which I kept asking about as I was promised it would be waived. I reached out again today after receiving the new tickets and now I am being told that they cannot assist me with the change fee now as the time frame has lapsed and it is now too late. This is extremely upsetting and frustrating. The last agent I spoke to just told me "there's nothing we can do now so fill out the complaint form". I was never told about a time frame and each agent I have been in contact with has given me different information. This whole process from the time of making my booking has caused me a lot of stress and I have not been offered any solution or compensation for anything.
0 replies
29 months ago
Rude agents who tell you they cannot help track an order
I placed 2 orders on the My Vodacom app under VodaStore. One of my orders arrived the next day but my other order did not. There is no way to track orders online, the only thing the app shows is the order and order number. I have been messaging and calling Vodacom all day today and getting the run around. Through chat they told me I need to email or call another department. I emailed after which I was told to contact another number which I did. They then told me to call the after sales department who then told me to contact online. After contacting online, the agent said my order number was not picking up on his system and I should call after sales. After telling him that I had already called them, he told me that he doesn’t know what I should do and I must just call them and proceeds to give me their number. Again I told him that I already called them and they stated they could not assist with an online order after which this agent proceeds to tell me we have been on the phone for 4 minutes already and he can’t do anything else for me and he hung up. Such pathetic service from pathetic agents who cannot help with anything. Considering cancelling all of my contracts with Vodacom if this is the type of service they provide.
144 replies
29 months ago
False and ********* marketing
I have had multiple bad experiences with Takealot but I continued believing their false marketing but this time I am highly upset due to the fact that I reached out to their customer service and received a generic response which did not even address my issue and was also insulting. Takealot advertised a cyber Monday deal on a PlayStation 5 for R7999 and dropped a discount count on social media to claim this, valid for the first 50 customers. Everything was fine right up until just before I made payment - I was in the process of making payment for my order when I noticed the incorrect amount which was R9290 and not R7999. As a result I canceled my order and went back to see why this happened, only to notice that in this process of checking out, the price was changed from R11999 to R13290 and the discount deducted R4000 hence the reason for the incorrect price which if I had not noticed, I would have completed my payment at the incorrect price. This is so wrong and deceiving. I reached out to the CGSO and this is valid to be escalated as I reached out to customer service to assist with resolving this and I was told that there was no error in the screenshot I provided and that it’s too bad I missed out on the deal. I have never received such poor customer service from anyone else and I will rather take my business elsewhere even if it means having to pay more for things rather than to continuously be **** to and deceived by Takealot.
0 replies
37 months ago
Most upsetting experience I have ever had
Woolworths and their products and customer service are usually great and I’ve never had an issue before however I was absolutely disgusted after my experience at the Sandton City store today. I was in the food section purchasing my groceries and my husband and I were in one of the aisles taking some things we needed and looking for the items we wanted when two employees who were helping another customer rushed down the aisle right to the shelf I was trying to take my items from and rudely pushed me out of the way. My husband and I stepped backwards while they continued assisting the customer and did not even acknowledge us standing there. They then moved backwards and the female employee actually walked into me, physically pushing me once again. The customer then stepped back to stand on her tippy toes trying to look for something on the shelf and also, walked right into me. Neither her or the employee acknowledged my existence, did not even apologize while the male employee stood beside and watched this happening and also, did not say anything or apologize. What upset me the most is that I am 7 months pregnant and got physically pushed by an employee and an entitled customer who thought she was more important so that my husband and I had to be pushed out of the way so she could find what she was looking for and all while the second employee stood and watched it happen. I even attempted to speak out and said “excuse me” but I was ignored by all three individuals. At this point, I left my basket with my groceries and walked out of the store as I was so upset.
0 replies
37 months ago
Most frustrating, no assistance or customer service
Everytime I have to contact discovery I dread it because everytime it is a whole process and never simple or easy. It’s as if they purposely make it difficult for us to get help. Their customer service agents are not properly trained and do not know anything, you can contact 10 times for the same issue and each time you get told something different! I have to continuously fight to have my claims processed because simply submitting and claim and waiting never gets you anywhere. I am currently now dealing with a claim for 3 weeks and the worst part is, nobody has even communicated with me. I submitted my claim and after waiting a week I realized that I heard nothing back and reached out, I was told that my medical provider submitted the claim incorrectly (they did not even submit it as I submitted it as I always do with all my information required). Now I’m being told that something was wrong and they will investigate it. Another two weeks have gone by, the claim has been submitted through the app and via email by me 4 times already and no communication with me via email or phone call on what is happening with my claim or that it was even received or anything at all. I have to keep reaching out and being told something different everytime and I don’t know what’s true or not at this point. I’m highly frustrated and I just need my claim to be processed and paid out as I need to manage my accounts and my money and cannot be waiting months to be paid out what is owed to me yet come the new month and Discovery will happily take my monthly debit order on time while I continue to wait to be paid out.
106 replies
38 months ago
One too many bad experiences at McDonald’s Rosebank
I was going to give this a 1 star rating not two but here’s the issue. McDonald’s Rosebank has always been the worst, the service, wait times, long drive through queues, never having items on the menu, giving me the wrong orders because they did not hear me correctly and one time they even ran out of food and after being told to park and walk to the drive through at night and waiting 30 mins behind others doing the same only to be told they had no food left once reaching the front - however I have never complained but it’s getting worse. Last week there was an app deal for a free McFlurry, it was added that day (22 February) and stated valid until 26 Feb. I was far from home at the hospital for an appointment that day so I planned to go the following day. The following day the deal was on the app in the morning and suddenly a few hours later it was just gone, many people had the same issue and complained on twitter. Had I known it would be gone the next day I would have made a plan to redeem it the same day but anyways I accepted that I missed the deal. Yesterday, 1st March I came across another deal for two chocolate Oreo shakes for the price of 1. It stated valid until the 3rd March but from the McFlurry experience I decided to go the same time. I had an hour before I had to get to work so I drove to McDonald’s, I joined the drive through queue which ended up taking me 30 minutes too, and I got to the front, was told to redeem my code and once the code was provided I was told sorry they have no Oreo shakes as they are out of cream. I had to stay in the drive through queue still as there was no way to get out. I got to the window and asked what I was supposed to do now since my code has been redeemed so I cannot even go to another McDonald’s to get it. She told me oh come back tomorrow - I tried explaining that the deal may not be there tomorrow but she refused to help. I asked to speak to a manager and then was lied to by a regular employee claiming to be the manager who just said oh sorry about that, nothing we can do. At last, Matoma, the actual manager stepped in and assisted me. He explained to me that there was no cream and they cannot sell the shake without it but I should come tomorrow. I explained to him the situation, firstly my time which had been wasted sitting 30 mins in the queue and then the issue of my code being redeemed so now I cannot go to another McDonald’s to redeem it and also that it may no longer be there the next day. He said not to worry, come back tomorrow and ask for him and he will help me with it even if it’s not there anymore. Of course the next day the deal is gone so I went back and asked for Matoma as told the previous day. He was unable to assist me with the deal which I had the issue with and I was quite upset. He said I should wait until the next day to see if it will come back on. Keep in mind that fuel is expensive in this economy and all this up and down is costing me more than the actual deal which is ridiculous. I told him that the same thing happened with the McFlurry deal and that I didn’t even get that. He was kind enough to give me the McFlurry deal which I accepted and I left without what I initially went there for from the previous day. The deal is not going to come back on, I already know that. Thank you Matoma for doing what you could and trying to assist me. Overall, this app nonsense needs to be re evaluated and McDonald’s Rosebank needs to improve too. Stop wasting people’s time, it’s not right.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (3.8461538461538463%)
2 Star
2 (7.6923076923076925%)
1 Star
23 (88.46153846153847%)