-10 Stars

All pomp and no circumstance Swift Solar Pool Solutions

If you want to be filled with frustration and an enormous amount of doubt…then this is the crowd to choose From the time I asked Swift Solar to complete a job in November 2025, and still today February 2026 , work is still not completed!!! And it was sated that it would take 3 weeks to complete. Granted there was a lot of rain during November and December 2025, but they only start arriving on site approx. 10h00 (40km travel distance from Alberton to Randburg) and then leave approx. 15h30. 90% of the time, only 2 guys were assigned to the site. If travel is going to be an issue and you cannot get staff at a client’s property by latest 08h00, then don’t accept the work. Quotes were issued in the beginning and halfway through the process, Shaun decided to change the quote and force the new quote as he blatantly refused to continue unless we paid more money, putting myself between a rock and a hard place. Shaun has the “gift of the gab” yet cannot deliver and is always full of excuses, even today (3 months later) he has excuses and cannot complete the work. While waiting for Shaun to complete work, Instagram videos have been posted that he is completing other client’s pools. If he can get his staff to use Bolt, why can’t he? In the beginning it was said that he (Shaun) drops his staff off on site EVERY morning, assesses what is needed and has the plan of action for the day…then this was a site to be seen… Very few occasions did this transpire. Either someone dropped the staff off or they came using Bolt On more than one occasion I asked Shaun to keep me in the loop so I know what to expect when I come home every afternoon, but they only lasted a few days Shaun’s language is much to be desired, his use of swear words when talking to a customer is as if he is talking to a friend. Far from appropriate to be used with a customer.

Arnold (the owner of the company) was outside my property on 3 separate occasions when I was at home, yet NOT ONCE did he come onto the property to see what his staff is currently busy with or even to greet me. It does not take 5 minutes to greet a client that is paying his company to keep it’s doors open! Arnold seems to enjoy the Instagram posts more than being customer focused I asked Shaun why is he not coming in to see what is being done or even saying “hello”, and his response was “he is on the phone to customers”… Then what am I? This company is in dire need of a customer care programme to ensure they understand the fundamentals of how to treat customers appropriately

I will highly recommend you RUN FOR THE HILLS I won’t recommend this company at all for your home improvements when it comes to a new/renovated pool.