Active since Apr 2018
22
Reviews
0
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Reviews
22 reviews2 months ago
-10 Stars
All pomp and no circumstance Swift Solar Pool Solutions If you want to be filled with frustration and an enormous amount of doubt…then this is the crowd to choose From the time I asked Swift Solar to complete a job in November 2025, and still today February 2026 , work is still not completed!!! And it was sated that it would take 3 weeks to complete. Granted there was a lot of rain during November and December 2025, but they only start arriving on site approx. 10h00 (40km travel distance from Alberton to Randburg) and then leave approx. 15h30. 90% of the time, only 2 guys were assigned to the site. If travel is going to be an issue and you cannot get staff at a client’s property by latest 08h00, then don’t accept the work. Quotes were issued in the beginning and halfway through the process, Shaun decided to change the quote and force the new quote as he blatantly refused to continue unless we paid more money, putting myself between a rock and a hard place. Shaun has the “gift of the gab” yet cannot deliver and is always full of excuses, even today (3 months later) he has excuses and cannot complete the work. While waiting for Shaun to complete work, Instagram videos have been posted that he is completing other client’s pools. If he can get his staff to use Bolt, why can’t he? In the beginning it was said that he (Shaun) drops his staff off on site EVERY morning, assesses what is needed and has the plan of action for the day…then this was a site to be seen… Very few occasions did this transpire. Either someone dropped the staff off or they came using Bolt On more than one occasion I asked Shaun to keep me in the loop so I know what to expect when I come home every afternoon, but they only lasted a few days Shaun’s language is much to be desired, his use of swear words when talking to a customer is as if he is talking to a friend. Far from appropriate to be used with a customer. Arnold (the owner of the company) was outside my property on 3 separate occasions when I was at home, yet NOT ONCE did he come onto the property to see what his staff is currently busy with or even to greet me. It does not take 5 minutes to greet a client that is paying his company to keep it’s doors open! Arnold seems to enjoy the Instagram posts more than being customer focused I asked Shaun why is he not coming in to see what is being done or even saying “hello”, and his response was “he is on the phone to customers”… Then what am I? This company is in dire need of a customer care programme to ensure they understand the fundamentals of how to treat customers appropriately I will highly recommend you RUN FOR THE HILLS I won’t recommend this company at all for your home improvements when it comes to a new/renovated pool.
106 replies
13 months ago
To be or not to be in fibre
Enquired about Fibre to my home 05 March 2025... 12 March and heard nothing as yet and when you call the call centre they say they'll get back to me....mmmm...still waiting. Shocking to say the least. Perhaps management could invest in customer care course
106 replies
15 months ago
Quoteless & Empty statement
Even though their finished work is great, it doesn't help much when you can't even get a quote. Even as a returning customer I can't even get a quote for repeat business. I'm starting to think their bottom line is very healthy and don't require more business
0 replies
20 months ago
Half treatment provided.
Visited the Rustenburg store on 28.07.24 and booked for 2 treatments of which one was the Dermalogica Sorbet Exclusive and according to the description it was supposed to include a 30 minute back massage. I only noticed it when I got home that it was included. I never got the message. I did respond to the 'rate my service' afterwards and mentioned it but I suppose no-one reads them. As I've also commented many times that the store should provide customers with free wi-fi as other Sorbet stores do, but I suppose they don't read the customer's feedback comments
53 replies
33 months ago
No fitness allowed!
Been trying to register and sign up. 2 weeks approx with absolutely no response. All I've asked was info on how it works, how much it costs etc.....
0 replies
40 months ago
Suitcase tampering
I flew FlySafair Dec 29, 2022 from Port Elizabeth to Johannesburg (FA233) My suitcase was cable tied on departure but on arrival at OR Tambo I noticed my bag no longer had cable ties. When I got home I noticed by black KWay jacket had been stolen out my suitcase. I informed the airline via the FlySafair app but 3 days later have still not heard a word from them Very dissatisfied with their customer service.
0 replies
41 months ago
Zero customer service with regards to feedback!
Sent two emails for different reasons and still no response 1. Wanting to know when an item will be back in stock...no response besides an automated Rey saying they receive high volume of emails & to expect 48 hours for a response...I believe it's 2 weeks now. 2. My order says it's delivered but nothing received and asked for POD and no response! SHOCKING
0 replies
44 months ago
Replies far beyond SLA
Website has an option to chat to someone and then it says they'll respond with 20 minutes... Had the experience that my query was only replied to the next day. After I eventually got a response I replied for further info but still no feedback.
0 replies
46 months ago
Clinic sister not even on duty
<div>Used the App to make an appointment for Vitality Health Assessment for 16.07.2022 at 09h00. Even received a sms to remind me of the appointment. Upon arrival I was informed that the clinic sister was not even on duty today. I had changed my plans due to this appointment and what a waste of my time!</div>
0 replies
48 months ago
Prompt Service
Ordered a Lumilia Lux, and received my order within 3 days Awesome promt service Even the Whatsapp chat is quick and useful
0 replies
Review Distribution
5 Star
2 (9.090909090909092%)
4 Star
0 (0%)
3 Star
1 (4.545454545454546%)
2 Star
1 (4.545454545454546%)
1 Star
18 (81.81818181818181%)