All hype no action - Terrible customer experience.

I would like to complain about the terrible service from swiitch beauty - two weeks ago they ran a R100 birthday sale, the big hype around the process and they experienced technical difficulties. Eventually our orders were pushed through - few days later I get an email with my tracking number with all my items 2 days later I get an email stating that they cant give me two items its out of stock and it will not be replaced anytime. This is such a lie. Why put a customer through such a terrible experience. Today I get another email asking what would I want to do with the replacement items? But I received an email confirming my order. The customer service is absolutely terrible and I will never order from you ladies again.