Lowest control rubber and 30% handling fee

I was ****med that my car needs a replacement of new lower control rubbers which costs R900. 00.

I visited the workshop on the 8th of January 2025 because my car had knocking noises underneath around the steering wheel sides. The car was tested and they reported that it needs steering rack reconditioning of R5800. 00, lower control rubber x 2 of R900, new tie rods ends of R595. 00 and service charge of R1950. 00., wheel alignment r360. 00. Not knowing much about suspension first I agreed to the report and because the parts and service cost that much, I then decided for second option from other technicians until I got very good price.

At that moment I started contacting couple of car spare parts searching for the lower control rubbers so that I can get the control arm sorted. But also I was not pleased because I was told previously months ago by another mechanic that the control arm is still in good order since it was not long replaced. So I was shocked and disappointed about the recent report from syed suspension parts plus the previous report about the condition of the control arm.

After the steering wheel was reconditioned I continued to loom for the lower control rubbers but at that time I then took my car to the mechanic in preparation get the control lower rubber fitted. The mechanic then just look at the control arm and said it is still in good condition and I don't need to replace the rubbers. I was completely confused and I asked him to take the control arm out so that I can take it to the car spares so that I can literally compare it to the the new ones and shocking the control arm was good as gold and perfect.

I then decided to go back to discuss this matter to their manager to make them aware that their company is falsely diagnosing our cars with the idea of robbing customers so they can make money. When I spoke to one of the staff he was not interested in listening to me and also blaming me that by taking my car somewhere else would not help me and there is nothing wrong the company has done. He also referred to the person who did the diagnosis to talk with me but that person was only interested with the return policy of the items that I wanted refund. I told him that I am talking about the false diagnosis of replacing the lower control rubbers and he too was not interested with the wrong diagnosis. Both of them didn't care about what they trued to **** me about and both believed I am stupid.

Lastly I was angry about their Return policy where the company takes 30 % of handling fee. I was never told before I make payment about the 30% handling fee and every where around the reception there is no notice about the 30% handling fee at all and I lost R160. 00 with that policy and I was very much angry over that. I asked the cashier about why I was not informed about their 30% handling fee and she said that it is written on the receipt and I said the receipt comes after I made payment so is it how you robb customers by hiding information and afterwards you claim your policy on a receipt which comes after I paid you. I was very angry and I will even write to consumer council about the way they hide information to please themselves . 30% handling fee which is equivalent to loss of 50% and also that is ****ming innocent customers and lots of spares like naskar, alert part, they don't take such money at all. Syed suspension is very greedy and the same staff who did diagnosis has a very bad attitude and thinks he control customers. He was even refusing me to buy the parts because he knew he was *****ing me.

Syde suspension parts is a shameful operating company