Unauthorised debit order!!!

PLEASE EXPLAIN YOURSELVES VERY URGENTLY!!!!AND RESOLVE THIS MATTER TODAY!!!

An unauthorised debit order was debited from our bank account on Saturday 25 Jan 2025. When we contacted the bank the details given was BROLINK with an email address from a natalie from sage but the transaction details says Synergy Insurance. We have already contacted Brolink for answers,they said upon investigation and proof that was not them. We have NEVER even heard of Synergy,yet your company had our banking details and took money from our bank account!!!!!!!! PLEASE EXPLAIN YOURSELVES!!!!!!! We want to know WHO signed a debit order form with OUR banking details?????? How do you not vet someone’s details against concrete proof?! WHERE DID YOU GET OUR BANKING DETAILS?!!!!!! It was not us!!! Someone better contact me VERY urgently to resolve this or I will escalate this to the NFO and FSP,and also on social media that people be made aware that Synergy’s took an unauthorised debit order from one’s bank account!!!! EXPLAIN AND RESOLVE THIS TODAY!!!!