Disregard to COVID protocol causing financial loss to customer

On 12. October 2023 around noon entered the Alpha Pharm Pharmacy, Megapharm pharmacy in Tokai Junction, Main Road, Kirstenhof, Cape town. On exit while paying for my goods, the cashier sneezed without a mask on, spraying over the counter. There were no glass shield to protect me, in spite of COVID 19 still trife. They had to still observe COVID protocol.

When I left the pharmacy, I felt uneasy, went back in, and spoke to the supervisor. She assured me that they still observe COVID protocol. But also told me that when I leave, she is going to ask the staff to place up the panel again, too prevent similar incidents from happening again.

I contacted the pharmacy again, the day complaining that I had a full blown flu. I lodged a formal complaint, against the pharmacy, telling them that I lost some business over the weekend, as I had preplanned clients that I could not see. I regularly corresponded with them, with no results.

I went to the south African pharmacy council, with worse results. They have no idea as to how to deal with such matters. They failed us investigating this serious matter, as I could have got covid with that sneeze. We still await a report promised to us since April 2023. No responses from them.

So, the above pharmacy breaches COVID 19 protocols, I lodge a complaint, they fail to remedy, I lodge another complaint with the only pharmaceutical authority,sapc, and they fail too.

Both these institutions has failed me. I will never recommend anybody buying goods at the Alpha Pharm Pharmacy, Megapharm pharmacy in Tokai Junction, Main Road, Kirstenhof, Cape town.

They are not interested in the health and safety of their customers. They are protected by the SAPC.