Do not purchase their defective products

The expensive Xiaomi Mi Lamp I purchased from Syntech (via Yuppiechef) stopped working just a few days after the warranty expired.

Both Yuppiechef and their disgusting supplier Syntech, wasted my time by having me package up the device and deliver it to their Canal Walk branch, only for it to be returned to me in the same condition, in my own packaging, 3 months later.

I had offered to pay for repairs as the warranty had just expired - even though I should not have, as a lamp worth R1000 should keep working for longer than one year. But despite this, I received the following disgusting, unintelligible response from the supplier: "The following repairs were carried out on the machine: No repairs were done - The technicians advised that the unit is out of warranty and not feasible to repair"

On top of this, I was told by their customer services department that a new item had been shipped as a replacement "in good faith", only to find that it was exactly the same defective product I had returned.

This company offers no after-sales support and hides behind brief warranties that they have no intention of honouring.

AVOID AT ALL COSTS