Nko****owa testing station - working hours and information

I went to Nko****owa testing station to renew my licence. Their eye testing machine is not working as I was told by security. I went to the Dr to do eye test and on returning it was 14h45. When I went inside I was told they are not helping people who are renewing drivers licence at that time. The reason I got it was they are cashing up during that time. I asked what time are they closing since no sign that shows, cashing up time, closing time. I asked to see the one who is in charge and asked him, what time are they closing and he just told me is cashing up time. When I ask why they did put up notices for the public to see working time, cashing up time, he just told me they will do it next time and went to the door and told me that he want to check people who are doing road makings. Now we must be given fines for not having valid licences. All staff no name tags. Just another poor service at its best. Where is their batho Pele principle giving information to the poor public about how they work. I must spend time money going back to the very same place to renew the licence.