TAAG STAFF OFFER BAD SERVICE AT THE AIRPORT

Leaving South Africa to Luanda, plane was scheduled for 16:40, a day before departure times were changed to 17:40. Times were changed again to 16:40 but no notification was sent on these changes. I got to the check in point where I was met by an extremely rude TAAG employee because I was delaying them to close the gate! You are offering a service and customer relationship management should be part of this, no? I was stunned by this customer service. Coming back to SA, I had 2 bags, 1 had 3kgs excess and the other had 4kgs excess. They calculated and put on one receipt, 1 was asked to pay Kz52000, almost a R1000 for the 7kg, after paying, I was then told oh it’s for 1 bag, 3-10 kg is Kz52000. Like wow! Couldn’t that have been communicated before I paid so that I can leave some things? They didn’t seem to care, which made me to have a very bad experience with TAAG staff. Disappointed considering it was my first time in Angola and to use TAAG Airlines