Bad Customer Service

I'm writing to express my extreme disappointment and frustration with the service I've received from the administration team, specifically the Head of Admin, at Taalnet Kempton Park Branch. As a paying client, I expect a certain level of respect and professionalism, which I unfortunately did not receive on Friday 21st of November 2025.

My child has been a student at Taalnet since Grade 1, and I'm pleased with the academic progress she's made. As she's promoted to Grade 2, I requested a school acceptance letter, which is a standard document, only to be denied by the Head of Admin. Not only was my request denied, but I was also given an ultimatum to pay a full term's fees for Grade 2, despite my clear intention to pay the registration fee for 2026.

I find it puzzling that I'm being treated this way, especially since I've been paying fees monthly without any issues. The Head of Admin's attitude was unprofessional and dismissive. I was told, almost as if I was an inconvenience, that I should consider taking my child out of the school if I don't comply with their demands.

I request an urgent review of this matter and an explanation for the administration's behavior. As a parent, I expect better treatment, especially from an institution that's supposed to prioritize its clients' needs.