TB
Table Bay Mall
Unclaimed Business
TB
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(50%)
1(50%)
5(0%)
4(0%)
3(0%)
2(50%)
1(50%)
Frequently Asked Questions About Table Bay Mall
Table Bay Mall has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Table Bay Mall across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDJ
Don J
1 reviews | Active since Jan 2020
17 Sept 2025, 21:06
Table Bay Mall - Worse experience
My name is Don, and I would like to raise a word of caution for customers that would like to visit the Table Bay Mall - Cobbler & Co Department Store situated in the ba*****t parking of the Table Bay Mall I had the worst experience and am now seeking SAPS intervention, as the Table Bay Management could NOT help me resolve my matter, The manager of the Table Bay Mall - Mrs Carla ( 021 140 1044 ) whom i logged the complaint with could NOT help me, she said she wil get back to me but till today she has not bothered to call me nor investigate the matter. Hence , i now seek SAPS intervention to open a ******** case of theft against the Table May Mall and there partner Cobbler & Co , the theft of my Suitecase - Monsca Travelling Luggage Bag - which was sent to repairs on the 20th Aug 2025 just to replace one wheel to teh Cobbler & Co . The two foreign national & the owner Ms Kowie says they cannot find my bag . This bag has a cost value of R5500 which i would like to claim for loose from the Table Bay Mall management & Cobbler & Co I was promised that this job to repair the bag would only take 2 weeks to fix the bag after i had approved the repairs and paid the deposit of R100. I had done all of the above, and still to this day, they have not fixed the bag and nor can they find where the bag is, they two foreign national in the store are clueless and they keep saying it's in the warehouse, and they cannot find it . Its almost a month, and my bag that was sent for repairs is missing and it has been ****** by the Cobbler & Co company in the Table Bay Mall by the two foreign nationals working there or it would have been sold to someone The company is run by two foreign nationals a lady - who didn't want to give me her name or the number and started to run away and hide before i could take her picture Second gentlemen a foreign national guy - he said his name is John - i don't believe that his real name and i don't think the Table Bay Centre management has even bothered to check if they are cleared of any ******** record or do they have the correct paperwork to work in SA inthe Table Bay Mall ? The SAPS need to investigate the ******* employment of such ******** at the Table Bay Mall . How can the Table Bay Mall Management not ask these question from there tenant renting the Space . Does the Table Bay Mall does not have Code of conduct and good practise when hiring tenant or giving access to employee without checking ********s record or paper work? I have ghiven the Table Bay Centre manager - Mrs Carla till 17h00 yesterday to attend to my matter and get back.m She has not done this meaning that she is over looking and covering up for the Cobbler & Co who have ****** my suite case that was sent for repairs on the 20th Aug 2025 Hence, I have tried all avenues with the management of the Table Bay Mall to get back to me regading the theft of my Suite Case and they have failed. Shocking to say the least - giving me lame excesses as they cannot get hold of the owner, why couldn't she ( Carla ) walk to the store to sort out the matter with the manager of Cobbler & Co The Company Owner - Cobbler & Co , whom the two foreign nationals report to is called Kowie ( 072 521 0666 ) So i urge all customer to think twice beofre you leave any item to get it repaured at the Cobbler & Co at teh Table Bay Mall. There service is shocking, no communicating , lack of professionalism, hiring foreign nationals without any experience in customer service to run and operate in such a Big Mall - Table Bay Mall. It's truly shocking service given even by the Table Bay Management - Mrs Carla. She has no sense of urgency to get my bag. She dints even bother to walk with me to the Cobbler & Co to investage at all. This is pure lack of managerial skill in running such a Big mall - no ethics or code of conduct is followed. You have ignored my complaint completely. I will take this matter further and expose on social media as to what's is going on in the Table Bay Mall, once i have the case number from SAPS tomorrow - first thing in the morning
Helpful (0)
|Replies (0)DJ
Don J
1 reviews | Active since Jan 2020
17 Sept 2025, 21:06
Table Bay Mall - Worse experience
My name is Don, and I would like to raise a word of caution for customers that would like to visit the Table Bay Mall - Cobbler & Co Department Store situated in the ba*****t parking of the Table Bay Mall I had the worst experience and am now seeking SAPS intervention, as the Table Bay Management could NOT help me resolve my matter, The manager of the Table Bay Mall - Mrs Carla ( 021 140 1044 ) whom i logged the complaint with could NOT help me, she said she wil get back to me but till today she has not bothered to call me nor investigate the matter. Hence , i now seek SAPS intervention to open a ******** case of theft against the Table May Mall and there partner Cobbler & Co , the theft of my Suitecase - Monsca Travelling Luggage Bag - which was sent to repairs on the 20th Aug 2025 just to replace one wheel to teh Cobbler & Co . The two foreign national & the owner Ms Kowie says they cannot find my bag . This bag has a cost value of R5500 which i would like to claim for loose from the Table Bay Mall management & Cobbler & Co I was promised that this job to repair the bag would only take 2 weeks to fix the bag after i had approved the repairs and paid the deposit of R100. I had done all of the above, and still to this day, they have not fixed the bag and nor can they find where the bag is, they two foreign national in the store are clueless and they keep saying it's in the warehouse, and they cannot find it . Its almost a month, and my bag that was sent for repairs is missing and it has been ****** by the Cobbler & Co company in the Table Bay Mall by the two foreign nationals working there or it would have been sold to someone The company is run by two foreign nationals a lady - who didn't want to give me her name or the number and started to run away and hide before i could take her picture Second gentlemen a foreign national guy - he said his name is John - i don't believe that his real name and i don't think the Table Bay Centre management has even bothered to check if they are cleared of any ******** record or do they have the correct paperwork to work in SA inthe Table Bay Mall ? The SAPS need to investigate the ******* employment of such ******** at the Table Bay Mall . How can the Table Bay Mall Management not ask these question from there tenant renting the Space . Does the Table Bay Mall does not have Code of conduct and good practise when hiring tenant or giving access to employee without checking ********s record or paper work? I have ghiven the Table Bay Centre manager - Mrs Carla till 17h00 yesterday to attend to my matter and get back.m She has not done this meaning that she is over looking and covering up for the Cobbler & Co who have ****** my suite case that was sent for repairs on the 20th Aug 2025 Hence, I have tried all avenues with the management of the Table Bay Mall to get back to me regading the theft of my Suite Case and they have failed. Shocking to say the least - giving me lame excesses as they cannot get hold of the owner, why couldn't she ( Carla ) walk to the store to sort out the matter with the manager of Cobbler & Co The Company Owner - Cobbler & Co , whom the two foreign nationals report to is called Kowie ( 072 521 0666 ) So i urge all customer to think twice beofre you leave any item to get it repaured at the Cobbler & Co at teh Table Bay Mall. There service is shocking, no communicating , lack of professionalism, hiring foreign nationals without any experience in customer service to run and operate in such a Big Mall - Table Bay Mall. It's truly shocking service given even by the Table Bay Management - Mrs Carla. She has no sense of urgency to get my bag. She dints even bother to walk with me to the Cobbler & Co to investage at all. This is pure lack of managerial skill in running such a Big mall - no ethics or code of conduct is followed. You have ignored my complaint completely. I will take this matter further and expose on social media as to what's is going on in the Table Bay Mall, once i have the case number from SAPS tomorrow - first thing in the morning
0
Replies (0)RC
Robert C
1 reviews | Active since Jan 2020
14 Aug 2025, 08:46
STAY AWAY. IT IS FREEZING INSIDE
STAY AWAY IN WINTER THE MALL IS COLDER THAN OUTSIDE BY FAR. In fact the mall was so cold I cut my shopping down and ran out. Everyone is freezing. I choose another Mall with Walmer welcoming climate control
Helpful (0)
|Replies (0)RC
Robert C
1 reviews | Active since Jan 2020
14 Aug 2025, 08:46
STAY AWAY. IT IS FREEZING INSIDE
STAY AWAY IN WINTER THE MALL IS COLDER THAN OUTSIDE BY FAR. In fact the mall was so cold I cut my shopping down and ran out. Everyone is freezing. I choose another Mall with Walmer welcoming climate control
0
Replies (0)CT
Christine T
1 reviews | Active since Jan 2020
5 Sept 2024, 16:23
Unprofessional Behaviour
recently visited BOA at Table Bay Mall and unfortunately had an unpleasant experience. On Wednesday, I WhatsApped the salon with photos showing that my gelish polish was lifting. I was booked for a touch-up on Thursday, 5th September 2024, at 3 pm. Upon arriving, I was seated at the nail tech's table. She mentioned she had done my nails previously and wasn’t sure if the issue was with the septic color or if the gelish polish wasn’t set correctly. I suggested trying a different color since she wasn’t certain whether the problem was with the color itself. At this point, Phelo, the lady at the front desk, came over with an immediate attitude. She began raising her voice, loudly enough for all the clients and nail techs in the salon to hear. She stated, "As per our new policy, you can't change your color." I calmly asked to see this policy, as I hadn’t been informed of it. Phelo claimed she had just gotten off the phone with the call center, who had confirmed this policy. I again requested to see where it was stated, noting that the policy on their website didn’t mention any restrictions like this. I also asked to speak to a manager. Phelo then rudely asked me, "What’s your problem?" and, while walking away, shouted at the nail tech to only remove my gelish and not to apply any new polish. She even ordered them not to give me the color chart, loudly enough for the entire salon to hear, leaving me humiliated. The nail tech was clearly uncomfortable and apologized to me, explaining that I should not have been spoken to in that manner. To make things worse, two other nail techs mentioned that I should write a review and reach out to Teresa, as this was not the first time Phelo had been unprofessional toward clients. Another nail tech eventually brought me the color chart, saying I could change my color, but Phelo refused to tell me herself, sending the message through another tech. As a regular customer, I come to BOA to relax and be pampered, not to be shouted at or humiliated, especially considering that I am pregnant and was already feeling stressed. I was forced to be the professional one in this situation, while Phelo’s behavior was uncalled for. The nail techs did their best to apologize on her behalf, which I appreciated, but this kind of treatment is unacceptable. Based on what I’ve been told, this is not the first time Phelo has spoken rudely to a client, and if nothing is done, BOA Table Bay Mall stands to lose more customers. Action should be taken to address this unprofessional behaviour, as it overshadows the great work the nail techs do.
Helpful (0)
|Replies (0)CT
Christine T
1 reviews | Active since Jan 2020
5 Sept 2024, 16:23
Unprofessional Behaviour
recently visited BOA at Table Bay Mall and unfortunately had an unpleasant experience. On Wednesday, I WhatsApped the salon with photos showing that my gelish polish was lifting. I was booked for a touch-up on Thursday, 5th September 2024, at 3 pm. Upon arriving, I was seated at the nail tech's table. She mentioned she had done my nails previously and wasn’t sure if the issue was with the septic color or if the gelish polish wasn’t set correctly. I suggested trying a different color since she wasn’t certain whether the problem was with the color itself. At this point, Phelo, the lady at the front desk, came over with an immediate attitude. She began raising her voice, loudly enough for all the clients and nail techs in the salon to hear. She stated, "As per our new policy, you can't change your color." I calmly asked to see this policy, as I hadn’t been informed of it. Phelo claimed she had just gotten off the phone with the call center, who had confirmed this policy. I again requested to see where it was stated, noting that the policy on their website didn’t mention any restrictions like this. I also asked to speak to a manager. Phelo then rudely asked me, "What’s your problem?" and, while walking away, shouted at the nail tech to only remove my gelish and not to apply any new polish. She even ordered them not to give me the color chart, loudly enough for the entire salon to hear, leaving me humiliated. The nail tech was clearly uncomfortable and apologized to me, explaining that I should not have been spoken to in that manner. To make things worse, two other nail techs mentioned that I should write a review and reach out to Teresa, as this was not the first time Phelo had been unprofessional toward clients. Another nail tech eventually brought me the color chart, saying I could change my color, but Phelo refused to tell me herself, sending the message through another tech. As a regular customer, I come to BOA to relax and be pampered, not to be shouted at or humiliated, especially considering that I am pregnant and was already feeling stressed. I was forced to be the professional one in this situation, while Phelo’s behavior was uncalled for. The nail techs did their best to apologize on her behalf, which I appreciated, but this kind of treatment is unacceptable. Based on what I’ve been told, this is not the first time Phelo has spoken rudely to a client, and if nothing is done, BOA Table Bay Mall stands to lose more customers. Action should be taken to address this unprofessional behaviour, as it overshadows the great work the nail techs do.
0
Replies (0)A
MS
Mark S
1 reviews | Active since Jan 2020
1 Dec 2023, 16:17
Ben
Absolutely shocking service!!!!! I waited for 30 minutes for the pharmacist to help me! There were loads of other assistance there but none of them could help!! So pathetic!!! I will definitely try my best to avoid going there!!! They have so many counters with no workers at them! What an absolute joke. Get more works to just give consumers there meds asap!!! So frustrating!!!!
Helpful (0)
|Replies (0)MS
Mark S
1 reviews | Active since Jan 2020
1 Dec 2023, 16:17
Ben
Absolutely shocking service!!!!! I waited for 30 minutes for the pharmacist to help me! There were loads of other assistance there but none of them could help!! So pathetic!!! I will definitely try my best to avoid going there!!! They have so many counters with no workers at them! What an absolute joke. Get more works to just give consumers there meds asap!!! So frustrating!!!!
0
Replies (0)EB
Elize B
1 reviews | Active since Jan 2020
22 Sept 2022, 13:07
Bracelet repair
On Sunday 28 August 2022 I took a bracelet of mine into Sterns Table Bay Mall to be repaired. They took it in and said they send it away and I will receive an sms with a quote which I must approve of reject on the 6 September 2022 I received the quote and immediately rejected the quote as it was more than what the bracelet cost. On Friday 9 September 2022 I went back to the store to collect my bracelet as deliveries and collections was done on a Tuesday and Thursday I was told by the store. The bracelet was still not delivered. On Thursday 22.09.2022 a colleague of mine went to Sterns to find out if my bracelet was back, the lady in the shop told me it was not back and that they did not have my correct number, "REALLY" the quote was sent to me and they received my rejection message I have the proof on my phone. I phoned the store to find out what is going on and the MANAGER phoned the repair shop which told them they never heard back from me. They will only deliver bracelet on 27.09.2022, this is totally unacceptable as they have received the message from me and it is a miscommunication between store and the workshop, why must I be inconvenient now. THIS IS THE WORSE SERVICE EVER AND VERY DISAAPOINTING.
Helpful (0)
|Replies (0)EB
Elize B
1 reviews | Active since Jan 2020
22 Sept 2022, 13:07
Bracelet repair
On Sunday 28 August 2022 I took a bracelet of mine into Sterns Table Bay Mall to be repaired. They took it in and said they send it away and I will receive an sms with a quote which I must approve of reject on the 6 September 2022 I received the quote and immediately rejected the quote as it was more than what the bracelet cost. On Friday 9 September 2022 I went back to the store to collect my bracelet as deliveries and collections was done on a Tuesday and Thursday I was told by the store. The bracelet was still not delivered. On Thursday 22.09.2022 a colleague of mine went to Sterns to find out if my bracelet was back, the lady in the shop told me it was not back and that they did not have my correct number, "REALLY" the quote was sent to me and they received my rejection message I have the proof on my phone. I phoned the store to find out what is going on and the MANAGER phoned the repair shop which told them they never heard back from me. They will only deliver bracelet on 27.09.2022, this is totally unacceptable as they have received the message from me and it is a miscommunication between store and the workshop, why must I be inconvenient now. THIS IS THE WORSE SERVICE EVER AND VERY DISAAPOINTING.
0
Replies (0)GB
Glenn B
1 reviews | Active since Jan 2020
10 Nov 2020, 09:10
Municipal office in Table Bay mall a well oiled machine
After having stood in endless queues at Milnerton branch for hour on end and finally giving up on I will nevergetting my car licence renewed I decided on the advice of a friend to try Table Bay Mall in Blouberg. Well oiled machine with exceptionally professional, helpful and friendly staff. Althoubgh the queue was long i was surprised to be in and out in 30 minutes. Well done and Ill never set foot in a poorly run Milnerton branch ever again.
Helpful (0)
|Replies (0)GB
Glenn B
1 reviews | Active since Jan 2020
10 Nov 2020, 09:10
Municipal office in Table Bay mall a well oiled machine
After having stood in endless queues at Milnerton branch for hour on end and finally giving up on I will nevergetting my car licence renewed I decided on the advice of a friend to try Table Bay Mall in Blouberg. Well oiled machine with exceptionally professional, helpful and friendly staff. Althoubgh the queue was long i was surprised to be in and out in 30 minutes. Well done and Ill never set foot in a poorly run Milnerton branch ever again.
0
Replies (0)