Table Bay Mall - Worse experience

My name is Don, and I would like to raise a word of caution for customers that would like to visit the Table Bay Mall - Cobbler & Co Department Store situated in the ba*****t parking of the Table Bay Mall

I had the worst experience and am now seeking SAPS intervention, as the Table Bay Management could NOT help me resolve my matter, The manager of the Table Bay Mall - Mrs Carla ( 021 140 1044 ) whom i logged the complaint with could NOT help me, she said she wil get back to me but till today she has not bothered to call me nor investigate the matter.

Hence , i now seek SAPS intervention to open a ******** case of theft against the Table May Mall and there partner Cobbler & Co , the theft of my Suitecase - Monsca Travelling Luggage Bag - which was sent to repairs on the 20th Aug 2025 just to replace one wheel to teh Cobbler & Co . The two foreign national & the owner Ms Kowie says they cannot find my bag . This bag has a cost value of R5500 which i would like to claim for loose from the Table Bay Mall management & Cobbler & Co

I was promised that this job to repair the bag would only take 2 weeks to fix the bag after i had approved the repairs and paid the deposit of R100. I had done all of the above, and still to this day, they have not fixed the bag and nor can they find where the bag is, they two foreign national in the store are clueless and they keep saying it's in the warehouse, and they cannot find it . Its almost a month, and my bag that was sent for repairs is missing and it has been ****** by the Cobbler & Co company in the Table Bay Mall by the two foreign nationals working there or it would have been sold to someone

The company is run by two foreign nationals a lady - who didn't want to give me her name or the number and started to run away and hide before i could take her picture Second gentlemen a foreign national guy - he said his name is John - i don't believe that his real name and i don't think the Table Bay Centre management has even bothered to check if they are cleared of any ******** record or do they have the correct paperwork to work in SA inthe Table Bay Mall ? The SAPS need to investigate the ******* employment of such ******** at the Table Bay Mall . How can the Table Bay Mall Management not ask these question from there tenant renting the Space .

Does the Table Bay Mall does not have Code of conduct and good practise when hiring tenant or giving access to employee without checking ********s record or paper work?

I have ghiven the Table Bay Centre manager - Mrs Carla till 17h00 yesterday to attend to my matter and get back.m She has not done this meaning that she is over looking and covering up for the Cobbler & Co who have ****** my suite case that was sent for repairs on the 20th Aug 2025

Hence, I have tried all avenues with the management of the Table Bay Mall to get back to me regading the theft of my Suite Case and they have failed. Shocking to say the least - giving me lame excesses as they cannot get hold of the owner, why couldn't she ( Carla ) walk to the store to sort out the matter with the manager of Cobbler & Co

The Company Owner - Cobbler & Co , whom the two foreign nationals report to is called Kowie ( 072 521 0666 )

So i urge all customer to think twice beofre you leave any item to get it repaured at the Cobbler & Co at teh Table Bay Mall. There service is shocking, no communicating , lack of professionalism, hiring foreign nationals without any experience in customer service to run and operate in such a Big Mall - Table Bay Mall. It's truly shocking service given even by the Table Bay Management - Mrs Carla. She has no sense of urgency to get my bag. She dints even bother to walk with me to the Cobbler & Co to investage at all. This is pure lack of managerial skill in running such a Big mall - no ethics or code of conduct is followed. You have ignored my complaint completely. I will take this matter further and expose on social media as to what's is going on in the Table Bay Mall, once i have the case number from SAPS tomorrow - first thing in the morning