Tablebay Mall - GROSS NEGLIGENCE and absolutely shocking dealings

I drove into one of the entraces this morning before 8AM. The boom ticket machine was out of order. I had cars behind me. Seemed the boom next to me was out of order as well. By now both lanes hade several cares parket. I presssed the help button and the security told me its a practice of some kind and ended the call. I tried to press help again - no response. I called the mall and spoke to P_O_L_L_Y who told me its a practice and put the phone down. I called again and spoke to same again who asked me to hold and promply didnt put me on hold but proceeded to bad mouth me to the person she was speaking to. S_T_E_V_E_N D_U_P_R_E_E_U then came on and proceeded to tell me that they having a practice. I said its badly run as why were the gates not locked. I have 12 cars behind and next to me. None of us can reverse down the hill. I said I would phone the police and inform the that I am being held hostage. He stated I am welcome to. If it was so well run why did they not close the gates or prevent entrnace - that specific entrance is a single lane opening into a double lane and up hill. Close the entrances and learn to deal with people in a professional manner, this was run with utter gross negligence endagering people and affecting their lives.