EXTREMELY DISAPPOINTED!!!!!

I am writing to formally raise a concern regarding the treatment and advice provided for my Yorkie.

On 1 January 2026, my dog experienced a seizure and was seen at Rosmead Vet. She was prescribed heart medication and a water pill. Two weeks later, while on holiday, she suffered another episode. We sought care at another veterinary practice near our location, where they conducted tests and an ultrasound, provided a detailed report, and advised that based on their findings, the medication was not required.

We shared this report with Rosmead Vet to seek guidance. Despite the report clearly stating that the medication was unnecessary, we were advised to continue administering it in the dog’s best interest. We purchased the prescribed medication, but a few days later, my dog experienced another seizure. We then consulted a third veterinary professional at the SPCA, who, after reviewing the same report, confirmed that the medication should not have been administered and that her heart was fine.

We requested reimbur*****t from Rosmead Vet for the unused medication, which cost nearly R1,000, but were informed that once medication leaves the premises, refunds are not possible. This policy, in this context, has left us with medication that is incorrect and potentially harmful, and is extremely concerning.

I find this situation highly unprofessional and disappointing. The advice provided not only caused unnecessary stress and expense but also put my dog’s health at risk. It is deeply troubling that financial considerations were prioritized over the wellbeing of my pet.