Horrible uncaring service from Vet Practice

I took my dog to Dr Kim Tutt at Rosmead TAH on the 10th of May.After diagnosing him she promised to email my local Bet with her findings and the prescribed medication I would then be able to get from them. It's now the 22nd of May no information was shared with my Vet. I've phone TAH Rosmead 4 times this week. Each time being promised a call back. They can't access her notes so I can't even get the needed medication from them directly. My dog is going blind I front my eyes and TAH Rosmead and Dr Kim Tutt cannot care less. As it is too much effort to send an email or pick up a phone.