Refund disaster, no accountability, pillar to post

Refund disaster, pillar to post no accountability.

Dear Tala... You are the custodian of wild and beautiful animals. I know this message is supposed to go to the Tala Collection, but the brand is Tala, and you guys gotta work it out between yourselves after the run around we have been given.

We booked a place at Fisherman's. We then emailed to check if children can use this place. No response. Tried various different emails. Still no response. So we cancelled.

Finally, we cancelled, because we didn't want to take a chance. Then eventually a response came saying that kids are allowed.

We re-booked, paying another full amount. The refund hung somewhere in between perpetuity and heaven. At the Tala reception, they told us to contact Marriott Hotels for our refund. Marriot told us it's not them. Then they told us dream resorts (lower case intended). dream resorts told us that they are not associated with Tala anymore.

We still await our refund. We remain hopeful.