MS
Murray S
Active since Aug 2009
26
Reviews
0
Industries
Reviews
26 reviews7 months ago
Refund disaster, no accountability, pillar to post
Refund disaster, pillar to post no accountability. Dear Tala... You are the custodian of wild and beautiful animals. I know this message is supposed to go to the Tala Collection, but the brand is Tala, and you guys gotta work it out between yourselves after the run around we have been given. We booked a place at Fisherman's. We then emailed to check if children can use this place. No response. Tried various different emails. Still no response. So we cancelled. Finally, we cancelled, because we didn't want to take a chance. Then eventually a response came saying that kids are allowed. We re-booked, paying another full amount. The refund hung somewhere in between perpetuity and heaven. At the Tala reception, they told us to contact Marriott Hotels for our refund. Marriot told us it's not them. Then they told us dream resorts (lower case intended). dream resorts told us that they are not associated with Tala anymore. We still await our refund. We remain hopeful.
0 replies
16 months ago
Bounce charge
Onboarding is a long and cumbersome process. For one positive, Customer service responses are quick and helpful. When a transfer bounced back, Standard Bank (as intermediary) added a charge. It was not clear on the application, that there are multiple accounts and only specific currencies can be sent to each account. If you send the wrong currency it will bounce back. So the account cannot receive different currencies but it can deduct a charge. I was informed that I need to speak to Standard Bank, as the intermediary about this charge. But hold up, I am dealing with Shyft, I don't have an agreement to work with Standard Bank, Shyft does. Disappointed with this method of transfer and I believe that both Shyft and Standard Bank can do better. Rather use a different money transfer option.
0 replies
38 months ago
Haval Removing Warranty
I purchased a new Haval H6 in 2019. I was informed by the dealer that I should take it in for the 1st service at 5000km. Towards the end of 2019, just after the car reached 5000km, I took it to Bosch Hatfield (official Haval service partner). I was informed that the 5000km was no longer needed and that I only needed to bring the car in at 15000km. The car only reached 15000km in early 2021 (partially due to the Covid lockdowns) and I took it in for its first service. I was informed by Bosch (and not even Haval) that the warranty was removed due to not bringing the car in for a service after 1 year. There is no where on the warranty booklet that specifically states this. The warranty booklet states that the service must be done after 1 year OR 15000km. When I tried to contact Haval they confirmed that the warranty has been removed. I only have 10 months left of the warranty, so it is extremely unlikely that I would use it, but this entire experience leaves a bitter taste in my mouth. I will not purchase a Haval in future and I will tell my story to anyone willing to listen. Hopefully Haval can improve on this type of wrongful action towards its clients.
0 replies
45 months ago
Account closure pains
On 15 July I phoned FNB accounts to close my account. The individual taking my call was helpful and informed me that my account would be closed in 7 days. Almost two weeks later and the account is still open, so I chatted with a consultant on the app who stated that they would close the account. But they said that they would not use the phone call from the 15th as I did not have a reference number. Now I the monthly fee has appeared on my account, I was not informed that this would happen after believing that my account was already closed. Surely this is a simple thing?
134 replies
52 months ago
Afrihost Steals Money while Elderly Unaware
My father has been trying to cancel his afrihost subscription for months and they continue to debit his account, even though he receives no service. He does not have an email address anymore as he is elderly. His phone number is 0835162813. My phone number is 0724784478. Account #: A15452240.
0 replies
53 months ago
Takealot & Enerpets Mouldy Dog Food
Bought a 25kg bag of Enerpets dog food from Takealot. It is mouldy and old. Yet this product cannot be returned. What can I do? Loss of R330.
53 replies
53 months ago
Ballantines disappointed
Ballantines free gift? I received nothing in my ballantines free gift pack :(
0 replies
55 months ago
Customs Charge Error!
An aunt from the UK sent us a gift for our baby. Customs evaluated the gift as less than R400. Based on this we were sent a letter to pay customs tax of R302. We went to the post office to explain that this must be an error, and left a response letter with them. It has been 3 months, and we still have not received a response. Please help! Tracking #: ii057312093za
0 replies
56 months ago
Over Debited and No Response after 36h
I was happy with King Price for some months; however, I changed my policy after they sent me a terrible price increase on my new year. The company failed to make the change on the system, and still debited the original price from the changed policy. I have now been over debited by over R600. I contacted them to ask that they reimburse me as soon as possible. I was told that someone would call me. No one called. I contacted them again later in the afternoon, and they told me that someone can only attend to my issue in 24-48h. This is at 5pm on a Friday. There seems to be very little concern for a major error that was made on the side of the company. This effects people who have tight budgets. I am very disappointed in this error and response from King Price.
53 replies
56 months ago
Thank you KP and Charity
Charity Baloyi, one of the best consultants in the industry! Give her a bells!
53 replies
Review Distribution
5 Star
8 (30.76923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.8461538461538463%)
1 Star
17 (65.38461538461539%)