Refusing to pay refund after 30 days

I have booked for my wedding in 2025 which was meant to be held 28 March 2026 and paid deposit of R20 000 as requested , due to unforeseen circumstances I cancelled wedding on the 31st of December 2025 which was within the notice period. Was requested by Nosipho Ngqulunga to fill in the refund form on that day and advised that payment will be made in 30 days. 30 days have passed and have been doing follow up but nobody want to take responsibility. I have been in contact GM Kerry Reed and the level of disrespect I have been receiving is another level. I have tried everything and I see they have no intention of paying. What worse I can’t even get hold of them telephonically to speak to them.