Talisman Hire Service Delivery Issue

I hired a petrol high pressure cleaner on Saturday 18 January 2025 at about 10am for return Monday Morning 8am.

While using the machine Sunday afternoon, the starting cord snapped at the handle, which I fixed by tying a new knot. The starting cord then snapped a second time at the point where it was attached inside the machine.

I opted to stop using the machine and take up the issue with Talisman for an additional 4 hours use to make up for the usage time I lost.

I returned the machine Monday morning to Talisman, the mechanic agreed the starting cord was badly frayed and replaced it.

I took up the issue with the sales clerk, who said the issue would have to be taken up with the franchise owner, who would only be available the following day, Tuesday. He asked me why I didn`t contact the cell number on Sunday, when I had the problem. I responded that I didn`t know the cell number was a standby number in case of problems. The cell number was apparently the franchise owners contact number. The invoice did not state the cell number as being an after hours contact number, there was no sign up at Talisman that I saw to indicate clearly an after hours cell number in case of problems, the many times I have hired from Talisman it has never been explained that there is an after hours contact number.

I phoned the franchise owner on 21 January 2025 Tuesday morning, his position was that I had been charged for one day`s use on Saturday, therefore I had no recourse for the machine not being usable on Sunday. I then informed him that that being the case, I would no longer hire from Talisman, would take it up with Talisman head office, and ended the call.