AO
Anthony O
Active since Nov 2023
5
Reviews
0
Industries
Reviews
5 reviews15 months ago
Talisman Hire Service Delivery Issue
I hired a petrol high pressure cleaner on Saturday 18 January 2025 at about 10am for return Monday Morning 8am. While using the machine Sunday afternoon, the starting cord snapped at the handle, which I fixed by tying a new knot. The starting cord then snapped a second time at the point where it was attached inside the machine. I opted to stop using the machine and take up the issue with Talisman for an additional 4 hours use to make up for the usage time I lost. I returned the machine Monday morning to Talisman, the mechanic agreed the starting cord was badly frayed and replaced it. I took up the issue with the sales clerk, who said the issue would have to be taken up with the franchise owner, who would only be available the following day, Tuesday. He asked me why I didn`t contact the cell number on Sunday, when I had the problem. I responded that I didn`t know the cell number was a standby number in case of problems. The cell number was apparently the franchise owners contact number. The invoice did not state the cell number as being an after hours contact number, there was no sign up at Talisman that I saw to indicate clearly an after hours cell number in case of problems, the many times I have hired from Talisman it has never been explained that there is an after hours contact number. I phoned the franchise owner on 21 January 2025 Tuesday morning, his position was that I had been charged for one day`s use on Saturday, therefore I had no recourse for the machine not being usable on Sunday. I then informed him that that being the case, I would no longer hire from Talisman, would take it up with Talisman head office, and ended the call.
53 replies
26 months ago
Sense and Sensor Bill It Ease (With apologies to Jane Austen)
I purchased a Euromann throttle body sensor on 14 October 2023 for R350.00. The sign at the shop indicated that one could only return an electronic part if it was in its original wrapping. The throttle body sensor was found to be faulty. SNAG 1 I returned to the store and was told to contact an individual at another company which turned out to be the wholesaler. They quite reasonably indicated that it was for the retailer to resolve. SNAG 2 I returned to the retailer who indicated that they would only issue a refund if they received a printout from the vehicles onboard computer showing the affected sensor to be faulty. SNAG 3 I then handed over the problem part to the vehicle electronic technician and he approached the retailer, saying that the vehicle was a 2003 Toyota Condor and it wasn`t possible with that model to get a printout from the vehicles onboard computer. SNAG 4 The retailer inquired whether he was RMI accredited which he wasn`t ( he had been in the past, but didn`t consider it worthwhile maintaining). The retailer then advised that they would on those grounds not issue a refund SNAG 5 I then approached the local public prosecutor, who advised that in order to be compensated, I would have to go to Empangeni (20km away) and lodge a claim with the small claims court. That could take the good part of a day to get finished. SNAG 6 The small claims court would then set a date, and a retailer representative and myself would then be required to attend to resolve the case This could take the better part of another day. SNAG 7
0 replies
26 months ago
The Sounds of Silence
I bought a 500ml coca cola (original taste) on about 4th February 2024, on drinking it had a slight almost "disinfectant" flavour, first time I have experienced that. The expiry date for the drink was 2nd February 2024 (almost impossible to see the expiry date on a full bottle, the black ink writing is near the top of the bottle against the coke colour). I lodged a complaint with Coca Cola, received an email response on the 7th February 2024 with a reference number from their CIC (Consumer Interaction Centre), received a brief phone call a week or so later saying I should retain the affected bottle, and that they hadn`t forgotten about me. Since then..... The Sounds.... Of Silence.....
56 replies
27 months ago
Battery Charging for Cash Sparks Complaint
I took a battery in to Battery Centre Richards Bay to be charged. The cost of charging was set at R60. When I went to fetch the battery, I took out my bank card to pay, to be told that payments under R100 must be made in cash. No bank card payments under R100. I had R40 cash in my wallet. I then contacted Battery Centre head office and was put through to their National Sales Manager, who I expressed my frustration to. He indicated that it didn`t fall under his responsibility, that he would contact another manager who in turn would contact me. I am waiting for that gentleman`s call. My understanding of the battery business is that it revolves around 1. The sale of new batteries, which cost typically in excess of R1000, and 2. Recharging batteries, which typically costs less than R100 per battery, and probably upwards of 30 batteries per day are placed on charge. This is certainly the first business in my experience that has placed such a high limit on card transactions, normally it is about R20 to R30, I understand that card fees are a factor, but a R100 limit does not make sense?
0 replies
28 months ago
Fuming
"People don`t buy goods and services. They buy relations, stories, and magic." - Seth Godin Today I drove out to the Nissan dealership between Richards Bay and Empangeni to speak to the service manager. At 3.50pm I was told he was busy. I waited. At 4.05pm the lady at service reception contacted him. And I waited. At 4.30 pm I asked the lady at reception if she could contact him. She said she couldn`t. At 4.45pm I left. Fuming. If you`re reading this, I believe you would be too. I Expect a Formal Apology from the dealer principal. In person and in writing.
0 replies
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5 (100%)