Hybrid Lashes caused swollen eye

I am lodging a complaint against Talma Spa and Wellness regarding a lash service performed on Tuesday, 3 February 2026.

Upon arriving home after the appointment, my left eye became swollen and irritated, and several lashes felt as though they were in my eye. I reported this to the service provider the following day.

When I returned on Wednesday, additional lashes were app**** to the left eye in an attempt to fix the issue. After this, the lashes were visibly uneven, and the irritation worsened.

By that evening, the swelling and discomfort had increased significantly. I returned again on Thursday with a swollen and sensitive eye and was advised that removal would be best. The lashes were removed, and it took approximately two days for the swelling to subside.

The right eye experienced no irritation, confirming that this was not an allergic reaction, but an application issue on the left side.

I requested a refund as the service caused physical harm and could not be completed safely. The service provider refused and advised me to escalate the matter.