Poor online experience again and again. !

Ordering online is an extreme sport. Trying to communicate with online agents is a horrible experience. The phone line is off. Having to explain your order over and over to different agents who ignore your messages the whole day. I had an unprofessional, exhausting experience with the excuse of WhatsApp being hacked. The way the agent responded to me was condescending. I would not make a follow up on pants I have not received. My previous online orders were also a mess with the order taking a month. Upon following up it seemed as if they only started working on my job because I made a follow up. The online team needs to work on their service delivery and the manner in which they communicate. Might as well go in store for peace of mind. The ladies at hydepark handled my situation with empathy and understanding. As for whom ever is handling the WhatsApp line and the 011 line being off .... I have no words......They are bringing the Tanc scrubs name down. I have always bought scrubs from Tanc. However, online experience is extremely poor.