Misleading and Deception Conduct in Advertising.

Targer Realty (pty) ltd (Unit 197 Erand Court in Midrand next to Vodacom) charging a penalty fee for asking to move out due to they're inconvenience.

So this is how it happened, I went to view and I pointed out everything that needed to be fixed and replaced then the agent assured that all be fixed before I move in, then when the month end approach or a day before we moved in, the agent told me that I need to make a payment before she hand over the keys, she even said I should make a pay and clear because only after the money reflects then she can be able to do the hand over, I went on and made an immediate payment then she confirmed that the money is reflecting and then she came by to do the key hand over, when we got to the place nothing was fixed or replaced I asked why she said the landlord had a cash flow problem of which I did not understand why am I being inconvenienced because they had my deposit.

The agent is aware of all this, she knows the place and saw how damaged/messed it is and we spoke about it, I sent an email two days after I moved in (I wanted to sent it the following day on Monday but she said I must wait for her to come to me with the feedback form her MD) what I am trying to say is I raised these concerns early within the 7 days period, but now I am being penalized for something that they could have prevented to happen? It was their responsibility to make sure that the place is in the good condition, this house was empty the whole month of July (the agent confirmed) meaning they had enough time to do whatever needed to be done now you telling that everything I’m complain about was not mentioned on the lease, so because their agent knew about it why did she not added/annotated it on the lease? Now their using it against me? And how was I supposed to know that nothing was fixed because she just asked me to make the payment then after she gave me the keys, I was under the impression that all was fixed and I trusted her because I dealt with her on the previous house.

Some of the lights are not working, the burglar cannot be opened, the sliding door is broken, when you open it, it moves to another lane, the stove plug is pulled out from the wall, I am not even sure if we safe, the tiles holder in one of the bedroom is broken, the painting walls in the passage is pulling off, the curtain rails were loosen I had to tighten them, then the bathroom is a mess I cannot mention the items one by one I have the pictures, only if there was a platform to attach i would do so, IT NEED A REVAMP.

Now they are imposing a penalty on me and I am forfeiting my deposit because I am moving out in other words according to them I must continue to stay here because I signed for the mess that I am at.