SM
sibongile M
Active since Jan 2018
6
Reviews
0
Industries
Reviews
6 reviews15 months ago
Formal Complaint Regarding Claim Handling – Policy Discrepancy
Formal Complaint Regarding Claim Handling – Policy Discrepancy I am writing to formally lodge a complaint against Budget Insurance regarding their handling of my claim. I have encountered multiple inconsistencies and delays, which have caused significant frustration and distress. Initially, Budget Insurance informed me that I had a shortfall in my cover. However, I disputed this, as I distinctly recalled being told by their consultant that my policy covered any shortfall. When I requested them to verify this information, they initially provided me with an old call recording, which was irrelevant to my claim. I then insisted that they retrieve the correct call recording in which the consultant confirmed my shortfall coverage. After two days, they finally sent the correct recording, which indeed proved that I was covered. Despite this, instead of honoring my claim, they introduced a new issue, stating that the make and model of my vehicle did not align with the records held by APSA, my financing institution. I strongly believe that Budget Insurance had a responsibility to verify and capture the correct details at the inception of the policy. My Concerns: 1. Verification at Policy Inception – When I initially took out my insurance policy, Budget Insurance requested my VIN number or car registration details. Their system should have been able to validate my vehicle’s make and model at that point. 2. Vehicle Inspection & Checker Document Submission – I completed their online inspection process by uploading pictures of my car as per their request. Additionally, I submitted the Tracker Certificate document, which contains the verified details of my vehicle, including its make and model. 3. Failure to Rectify Details Prior to the Claim – At no point did Budget Insurance notify me that there was a discrepancy regarding my vehicle’s details. If such an issue existed, they had ample opportunity to address it before an accident occurred. Instead, they only raised this concern after I submitted my claim, which feels like an attempt to avoid paying out. 4. Selective Enforcement of Errors –I believe it was Budget Insurance’s responsibility to ensure all details were correctly captured and aligned with my documents before finalizing the policy. They had all the necessary information—including my VIN number, registration details, and Tracker document—to verify and correct any errors at that stage. Waiting until I have an accident to bring this up feels like a deliberate loophole to deny my claim. It is clear to me that Budget Insurance is shifting their reasoning to avoid honoring my claim. Initially, they attempted to deny my coverage based on the shortfall, which I successfully disputed with evidence. Now, they are scrutinizing my vehicle details, despite having all the necessary information from the beginning. This level of negligence and poor handling is deeply concerning. I am kindly seeking immediate intervention from your office to ensure that Budget Insurance honors the terms of my policy and processes my claim fairly. I believe that their actions are unjust, and I am requesting a thorough review of this matter. I appreciate your urgent attention to this complaint and look forward to your guidance on the next steps. Regards Sibongile Mwamusi
53 replies
33 months ago
Misleading and Deception Conduct in Advertising.
Targer Realty (pty) ltd (Unit 197 Erand Court in Midrand next to Vodacom) charging a penalty fee for asking to move out due to they're inconvenience. So this is how it happened, I went to view and I pointed out everything that needed to be fixed and replaced then the agent assured that all be fixed before I move in, then when the month end approach or a day before we moved in, the agent told me that I need to make a payment before she hand over the keys, she even said I should make a pay and clear because only after the money reflects then she can be able to do the hand over, I went on and made an immediate payment then she confirmed that the money is reflecting and then she came by to do the key hand over, when we got to the place nothing was fixed or replaced I asked why she said the landlord had a cash flow problem of which I did not understand why am I being inconvenienced because they had my deposit. The agent is aware of all this, she knows the place and saw how damaged/messed it is and we spoke about it, I sent an email two days after I moved in (I wanted to sent it the following day on Monday but she said I must wait for her to come to me with the feedback form her MD) what I am trying to say is I raised these concerns early within the 7 days period, but now I am being penalized for something that they could have prevented to happen? It was their responsibility to make sure that the place is in the good condition, this house was empty the whole month of July (the agent confirmed) meaning they had enough time to do whatever needed to be done now you telling that everything I’m complain about was not mentioned on the lease, so because their agent knew about it why did she not added/annotated it on the lease? Now their using it against me? And how was I supposed to know that nothing was fixed because she just asked me to make the payment then after she gave me the keys, I was under the impression that all was fixed and I trusted her because I dealt with her on the previous house. Some of the lights are not working, the burglar cannot be opened, the sliding door is broken, when you open it, it moves to another lane, the stove plug is pulled out from the wall, I am not even sure if we safe, the tiles holder in one of the bedroom is broken, the painting walls in the passage is pulling off, the curtain rails were loosen I had to tighten them, then the bathroom is a mess I cannot mention the items one by one I have the pictures, only if there was a platform to attach i would do so, IT NEED A REVAMP. Now they are imposing a penalty on me and I am forfeiting my deposit because I am moving out in other words according to them I must continue to stay here because I signed for the mess that I am at.
0 replies
49 months ago
Incompetency of the Administrator.
I have been trying to get assisted with making the payment arrangement since February 2022. I had a problem with my child school fees which was not being paid by her father, I was under the impression that he was paying only to find out that he was not paying, I then reach out to the school last year and I was told that I am responsible for the outstanding fees, that I did not understand because her father is the one who did the application,when I tried to dispute that Ipeleng Molefi advise me that I must call the enrolment department and ask for the application form for her to verify who's details are on it, of which she was supposed to do it but I did that and email it to her,that was last year Oct/Nov, she never came back to me with the feedback , I had to call her. In January when the school opened few days before, I went to the school to collect the Placard, when I got there they could not found the Placard and I was informed that it might be a system issues, when my daughter went to school she was expelled from the school due to her outstanding fees and it was communicated with me prior,had she responded to me in time my daughter would have not to be exposed to all this. I then called call her again in February this year for the feedback and till today she never came back to me, I call her to make the arrangements but before that I wanted her to give me the feedback so we could not continue with the arrangements, she then said she has excalated this matter to her superior and they will get back to me, and no one contacted me till today. I need to make arrangement for this account, the enrolment form was not completed, some of the information was missing, where it say Payer detail he wrote my names, no ID number,no account numbers and etc but the signature it is his, this is so incompetent, I don't understand how did Spark Admin accepted that,a form without details. can someone please contact me regarding this matter URGENTLY.
74 replies
53 months ago
Extremely poor service
I rented a movie on Monday, It didn't play,I called DSTV ,I was assisted by the lady called Mbalenhle she told me that a cased has being logged and she will call me to give the feedback until today no feedback from her or anyone from DSTV, I then called Dstv today I spoke to some lady and she informed me that she still querying with her manager, I kept holding for 20 minutes and 45 seconds until I decided to hung up due to the airtime.DSTV Services is so bad and this is not the first I've experienced this. The movie was on 50% i made two mobile payments, this is the rental code 8525 8193 9003 1172 37
53 replies
95 months ago
Excellent service
On the 22/06/2018 I took my car to VW Midrand for a service. Late after work I got stuck in traffic that delayed to fetch my car before 17:00 , Patsy Ramadeen kept on calling to check how far am I. When I get to the gautrain station Peter Mojela and Alice Mhlanga came to fetch me and it was around about 17:40. Patsy Ramadeen , Peter Mojela and Alice Mhlanga thank you so much for put me at the center of everything, you could have decided to knock off and tell me to fetch my car the following day but you chose to wait for me until 18:00. Thank you for your excellent service, I was extremely happy.
0 replies
100 months ago
Bad service
I went into Standard bank Campus square in JHB Auckland park to link my credit card to my savings account card. I was extremely disappointed in the service I received. When i walked in the customer service clerk Ronnie Seema was on his cellphone which in my opinion is a safety risk as he could be telling people about our transactions, I walked up to his counter as he did not call for the next client, he finished off whatever he was busy with on his phone and only then put it aside. I greeted him as he did not greet me then told him my request and he argued with me and told me what I am requesting is impossible, only then did he actually open my profile and check and then he asked me again what it is that I would like to do, I explained yet again after waiting for about 20 minutes he then turned his screen and said my ID is wrong he is going to go scan it. He then proceeded to do so with absolutely no sense of urgency. He came back and continued to fiddle on his screen while chatting with his colleagues, I eventually asked him how far he is and why it is taking so long then he turned his screen towards me with attitude pointed at the screen without saying anything so I asked him why he did not inform me that he was offline if that is the case. I then requested my ID back and he gave them to me immediately without an apology or anything and only as I was walking out he then started screaming "SISI" across the banking hall. Standard Bank is a reputable organization and I was in disbelief that they have this standard of service.
105 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
5 (83.33333333333333%)