Tariman Boutique hotel
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Tariman Boutique hotel
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Mandisa M
1 reviews | Active since Jan 2020
7 Apr 2026, 05:12
Paid more after booking amendment – original payment disregarded
I am raising a serious concern regarding how my booking amendment was handled, as I ended up paying more than I should have due to flawed and unfair billing. I initially paid R1541.90 via Agoda for two sleeper rooms at a discounted rate. Upon arrival, I needed to amend the booking to accommodate five people and was advised to upgrade one room to a three-sleeper. I agreed to pay the difference, as expected. However, what is completely unacceptable is that my original payment of R1541.90 was effectively disregarded in the recalculation. Instead of adjusting the total cost based on what I had already paid, the staff member calculated a top-up using the full, undiscounted room rate difference (R1300 – R645.45), without properly factoring in my existing payment. As a result, I ended up paying more overall than I would have if the pricing had been handled fairly and consistently. This defeats the entire purpose of booking through a platform like Agoda to secure discounted rates. The issue is not the calculation itself, but the fact that my original payment was not meaningfully app**** to the revised booking total. This lack of transparency and inconsistent pricing approach resulted in me being financially disadvantaged. When I attempted to question this at the time, my concerns were dismissed without a clear explanation. I was not provided with a full recalculated total reflecting both my original payment and the amended booking. To avoid further inconvenience, I paid the requested amount. However, I believe I was unfairly overcharged. I am requesting: - A clear explanation of why my original payment of R1541.90 was not properly considered in the amendment - A full recalculation of the booking reflecting what I had already paid - A refund of the excess amount charged This situation reflects poorly on the establishment’s pricing transparency and customer service, and I expect it to be addressed appropriately.
Helpful (0)
|Replies (0)MM
Mandisa M
1 reviews | Active since Jan 2020
7 Apr 2026, 05:12
Paid more after booking amendment – original payment disregarded
I am raising a serious concern regarding how my booking amendment was handled, as I ended up paying more than I should have due to flawed and unfair billing. I initially paid R1541.90 via Agoda for two sleeper rooms at a discounted rate. Upon arrival, I needed to amend the booking to accommodate five people and was advised to upgrade one room to a three-sleeper. I agreed to pay the difference, as expected. However, what is completely unacceptable is that my original payment of R1541.90 was effectively disregarded in the recalculation. Instead of adjusting the total cost based on what I had already paid, the staff member calculated a top-up using the full, undiscounted room rate difference (R1300 – R645.45), without properly factoring in my existing payment. As a result, I ended up paying more overall than I would have if the pricing had been handled fairly and consistently. This defeats the entire purpose of booking through a platform like Agoda to secure discounted rates. The issue is not the calculation itself, but the fact that my original payment was not meaningfully app**** to the revised booking total. This lack of transparency and inconsistent pricing approach resulted in me being financially disadvantaged. When I attempted to question this at the time, my concerns were dismissed without a clear explanation. I was not provided with a full recalculated total reflecting both my original payment and the amended booking. To avoid further inconvenience, I paid the requested amount. However, I believe I was unfairly overcharged. I am requesting: - A clear explanation of why my original payment of R1541.90 was not properly considered in the amendment - A full recalculation of the booking reflecting what I had already paid - A refund of the excess amount charged This situation reflects poorly on the establishment’s pricing transparency and customer service, and I expect it to be addressed appropriately.
0
Replies (0)AB