1 reviews | Active since Member
Now that I have recovering from the trauma of what took place at this hotel, I feel less emotional to provide a review. My Doctor instructed me to take a quiet break as I was heading from a stroke. Being over 60 and have illnesses, rest is imperative for my health. On a positive note: The manageress and another male helping her run the facilities were helpful and friendly. What took place below was out of control for her to manage and could have even be a threat to her life and she should not be held accountable. The facilities are nothing like the pictures. It is bare and uninteresting and run down. Certain facilities they offer are not available. The room we stayed in, the curtains were black with Mold and the paint pealing off in the bathroom due to damp. The shower did not work properly. The Mold could be detrimental to me due to my illnesses. However, we made the best of what we had and had 4 quiet and peaceful days with different people and different cultures in and out. Everyone abided to the rules, clearly stating no noise or disruption after 7pm. My nightmare break started on the Thursday afternoon and the short version is when ANC Government officials arrived ( doubt if there were enough bedrooms to cater for the amount of people arriving over the 2 days). One claiming to be the mayor of Eastern Cape. They took over the lounge behind our bathroom, and as more and more people arrived they took over the table next to the table we use directly outside our room. Then half the bottle store arrived and the noise was unbearable. We moved our table to the end of the pool. The apparent mayor did not like this and came to our table making loud phone calls. I asked him politely to move to the other side of the pool to make calls. He got aggressive and demanded the reason. I told him that I would like to eat my diner in peace and quiet. He responded by shouting at me calling me a white ****** *****. He proceeded back to his party and they were loudly insulting us saying we must go back to the Netherlands etc. Then the ladies, who appeared to be **********s, started arriving and the noise was out of control. By 12 pm I asked the guard to get them to quieten down as we needed sleep. He initially refused until I demanded the telephone no of the owner. He and the manager tried to quiet them down resulting in us being further insulted by them. One person grabbed me and wanted to throw me in the pool. Other guests tried to assist me and they were insulted. Both of us called the police who never arrived. The manageress asked the guard to call the police and he probably didn’t. These guests packed up at 12pm and left in fear of their lives. I tried to contact the owner but went to a message that he will call back. I left a sms and he never responded. They left the biggest mess ever and went out to party. The next evening was even worse, so I started sound recording the noise to prove to the owner the noise they made and record any insults I might get. One of the woman attacked me verbally and called me racial names and swearing at me. We called the police several times. 10111 didn’t bother arriving. One of the political officials tried to break into our bedroom, and insulted us further. During the shuffle to keep door closed I was physically damaged. The police arrived and advised us they could do nothing about this noise which was now 2am, since it was private property and only the owner can call before they could take action even though I showed them my physical damages. We tried to call the owner but no response. The hotel manageress tried several times to get hold of the guard who wouldn’t answer her calls finally she did and told him to get them under control. This was 3am. We had no sleep for 2 nights now. We then packed up and left before we were due to.
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