Worst Accommodation ever!

Worst accommodation ever!! It does not do La Lucia justice!!! Bathroom ceiling was all moldy, the curtains were not hung up properly and dirty at the bottom. The toilet role was not put on properly. The one light had a hole in through the ceiling. When we arrived, they did not inform us about loadshedding so that we could prepare. We also asked about the breakfast area that they have on their website and they said they don't have an eating area. (False advertising!). Then the next morning when we were on our way out because of this bad room, we walked down the stairway which they did not dry up before their customers started going out the rooms and it rained on the stairway. No where was a "slippery when wet sign board up" I slipped and injured myself. I will absolutely hold them liable. I sent them an email on the 12th of January and till today 26th of January they did not reply. According to them they did not get it, but the email address she confirmed was where I sent the mail to. They refuse to refund us for the one day and expect us to claim through the company we booked through which is in Dallas, however they got their money through these people, so what the hell is the issue!!!!!